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    Strugling with reward points discounts

    Anyone here able to shed some light on this?
    We use the Miva reward points module and it works fine. But I am struggling with how to make adjustments for money not received.
    Example, customer has $20 in store credit from a previous order. They place a new $100 order and use their $20 credit as payment.
    I have now basically given a $20 discount on the new order, which is totally fine, but the order comes in as $100 with two payments against it ($20 + $80 we charge).
    I see no way to reflect that $20 discount somehow in that customer's account.

    Thanks
    Pat
    pat
    http://lockitt.com

    #2
    Originally posted by Patd265 View Post
    Anyone here able to shed some light on this?

    I see no way to reflect that $20 discount somehow in that customer's account.

    Thanks
    Pat
    Reflect where?

    Bruce Golub
    Phosphor Media - "Your Success is our Business"

    Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
    phosphormedia.com

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      #3
      Originally posted by Bruce - PhosphorMedia View Post

      Reflect where?
      For starters, in the sales history for that customer.
      The way it is now, the customer sales history will show 2 sales at $100 each, which is correct from a purchase point of view.
      But they only paid $180 total and that missing $20 does not show anywhere.


      pat
      http://lockitt.com

      Comment


        #4
        I hear yea. but using that view for any other than casual observation would be a mistake as it doesn't take into account MUCH of what is needed. For example, what products, how much was shipping verses product and as you pointed out. refunds and discounts.

        If you need CRM like data views, you need to get a CRM tool.
        Bruce Golub
        Phosphor Media - "Your Success is our Business"

        Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
        phosphormedia.com

        Comment


          #5
          I use 4psite but, because of this flaw in the Miva rewards module, the order gets pulled in at full price with a store credit partial payment already allocated to it. So again the data is off.
          pat
          http://lockitt.com

          Comment


            #6
            We're looking into options here to make the points redeem as a discount on the order vs a payment method which would help solve this and other use cases where having them be a payment method could be problematic.
            Brennan Heyde
            VP Product
            Miva, Inc.
            [email protected]
            https://www.miva.com

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