Order Status Stuck on Processing

[delcorsets]

We have an order that is stuck in "Processing" / "Picking" status despite the fact that we've manually opened the Enter Tracking modal, selected "Shipped" and entered a tracking note.

I've tried updating from multiple user accounts, unchecking and rechecking the "Shipped" checkbox, adjusting our tracking note, but nothing seems to change the order status.

Any suggestions?

[Jim McCormick]

Hi Psydde,

Send in a ticket and we can manually update the status in the database. If this is happening frequently, I believe we've seen outdated VikingCoders modules preventing the status update.