Recently some of my clients have reported problems when sending emails from their store to people with gmail.com addresses. I was wondering if anyone else is experiencing this? And if so, did you fix it? And if so, how?
One client has been going back and forth with Miva support for a couple of weeks, and they still haven't fixed it. Part of the problem may be that he's been with Miva for a long time. His sites are hosted on older servers that date back to the time when Hostasaurus was a separate company. Apparently these servers are not well connected to the control-panel pages; so users think they've changed a setting, but it doesn't actually flow through to the server. So, ironically enough, it's the loyal long-time Miva users who are getting hit with this.
Since so many people use Gmail nowadays, this is becoming a real problem for Miva users who have to resort to using their personal email address, text messages, or other backup communications. That makes them seem unprofessional; and it also means that messages may be scattered among several different programs or devices, making it harder to store and search them. I hope someone can provide a solution soon?
Thanks --
One client has been going back and forth with Miva support for a couple of weeks, and they still haven't fixed it. Part of the problem may be that he's been with Miva for a long time. His sites are hosted on older servers that date back to the time when Hostasaurus was a separate company. Apparently these servers are not well connected to the control-panel pages; so users think they've changed a setting, but it doesn't actually flow through to the server. So, ironically enough, it's the loyal long-time Miva users who are getting hit with this.
Since so many people use Gmail nowadays, this is becoming a real problem for Miva users who have to resort to using their personal email address, text messages, or other backup communications. That makes them seem unprofessional; and it also means that messages may be scattered among several different programs or devices, making it harder to store and search them. I hope someone can provide a solution soon?
Thanks --
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