MIVA Support Issues?

[lesliekirk]

Update - finally got a response today. All is well. Would love to hear others opinions on these traffic acquisition reports from analytics. My understanding is that this is a relatively new problem?

Hi Katie, d2d2d2 I think I may need to open a ticket.

[d2d2d2]

Update - finally got a response today. All is well. Would love to hear others opinions on these traffic acquisition reports from analytics. My understanding is that this is a relatively new problem?

[d2d2d2]

I have had an open ticket for 9 days and have not had one word of response. What's going on at MIVA? Anyone else experiencing similar? They have always been superior with support. This is very odd.

FYI - my ticket is regarding high bandwidth usage. We updated Waitlist by Tess at Miva's advice but continue to have a high number of outgoing messages to non-registered emails, informing items are back in stock. Some of these emails generate from Products that are "Call to Order" and do not have a shopping basket or Waitlist function on the page. That is confusing to me but I guess hackers are going to get around logic, once they get their hack programmed.

We are also noticing an increase in referred traffic, as reported on GA4 Google Analytics, from potentially malicious sites. Anyone else seeing this?

High on our traffic aquisition report: Rida.tokyo, news.grets.store, and static.seders.website - all known as malicious sites. A quick google tells me, “Despite the absence of any detected viruses in the scan for rida.tokyo, further investigation into its WHOIS registration revealed ties to domains harbouring malware.”

Any advice (in absense of MIVA support)? Thanks in advance for input from the MIVA community.