Hi everyone! I have a specific question.
We currently have the online gift card setup (using it for years) and soon will be offering more digital download products.
The issue we have is that when a customer places an order with a digital product (including online gift certificates) with regular items, it marks the order as partially shipped - which I understand because the digital download is technically shipped immediately.
The problem we have is that we look for orders marked as "PENDING" in Miva and that's how we find our new orders and print those to pick.
We tried resetting the Order Status back to Pending after the order is placed via code but as soon as the customer downloads the file, it sets the product back to shipped and the order back to "partially shipped".
Any ideas on how we can either reset the order back to pending until we create the shipment (mark it as picking) so we can find them or any other workarounds that we could try to find these orders?
We've already missed a few :-(
PS. If the order JUST contains a digital download, it can mark the order a shipped right away. It's only if there are other products on the order.
We currently have the online gift card setup (using it for years) and soon will be offering more digital download products.
The issue we have is that when a customer places an order with a digital product (including online gift certificates) with regular items, it marks the order as partially shipped - which I understand because the digital download is technically shipped immediately.
The problem we have is that we look for orders marked as "PENDING" in Miva and that's how we find our new orders and print those to pick.
We tried resetting the Order Status back to Pending after the order is placed via code but as soon as the customer downloads the file, it sets the product back to shipped and the order back to "partially shipped".
Any ideas on how we can either reset the order back to pending until we create the shipment (mark it as picking) so we can find them or any other workarounds that we could try to find these orders?
We've already missed a few :-(
PS. If the order JUST contains a digital download, it can mark the order a shipped right away. It's only if there are other products on the order.