New Order Status- Change from Pending to Processing/Picking immediately/automatically

[s1b]

Hi,

We want all of our New Orders to immediately update from PENDING status to the PROCESSING/PICKING status.
99.5% of our New Orders should land at PROCESSING/PICKING. Is there a way to automate and immediately change the status as soon as a New Order is placed?

Our orders ship the same day, so throughout the day, someone has to keep changing the status, most often, one order at a time as soon as it arrives. We ship orders quickly.

Using "Create Shipment" is an unnecessary step for us since the type of orders that do go on "hold" have a separate automated process that will prompt a person to do an order review and then a manual status change. We only use PENDING or BACKORDER when we need to place an order on "hold."

Thanks for any input!
Corina

[Nick]

s1b There is not a native way to mark an item as shipped automatically when an order is created. That being said a developer could easily create an application that would mark an item as shipped when the order is created using a number of custom methods within Miva. Off the top of my head someone can make an Order Workflow that made an webhook post to an application/page when an order is created. The application/page can use the JSON API to mark the items as shipped.

[s1b]

Thanks! To highlight - we are trying to get from PENDING to the PROCESSING/PICKING status automatically.

The Orders List status in Miva says PROCESSING when viewing at "Home>Order Processing>Orders" and the same status level says PICKING when viewing from "Home>Order Processing>Shipments"

[Nick]

The Orders List status in Miva says PROCESSING when viewing at "Home>Order Processing>Orders" and the same status level says PICKING when viewing from "Home>Order Processing>Shipments"

Those are actually different statuses. Orders have statues of Pending, Processing, Partially Shipped, Cancelled, Backordered, RMA Issued, and Returned which are all triggered by actions in Miva.

https://github.com/mivaecommerce/miv...mv#L2286-L2293

Then each line item gets a shipment status, which can be Pending, Picking, Shipped and others all triggered by actions in Miva.

https://github.com/mivaecommerce/miv...r.mv#L117-L123

So if a developer was able to mark all items as shipped then it would solve your issue, I believe.

[s1b]

Thanks! I do not want orders marked as Shipped with the automated request.

When you are in Miva and looking at Home>Order Processing>Orders:
The order is placed by a customer and is at PENDING.

***********
We next have to:
- check mark the PENDING order
- then click "..."
- then select Create Shipment
***********
The entire order is now at status PROCESSING. The above 3 steps is what I am trying to automate for every New Order.

Not relevant to what I am trying to automate, but these are the next steps we must take to complete a shipment.
After the above 3 steps, we are ready to go to Home>Order Processing>Shipments. On this Shipments listing page the status is listed as PICKING.
Then from this Shipment listing page, we check mark the order, then Generate Shipping Labels and Print Shipping Labels.
And at the end of the day, we select the shipments and process "Enter Tracking Numbers." That is when the Shipment Emails are sent and the order status is updated to SHIPPED.

[ocpxc02]

Are you needing to actually have the status updated to help your process - or - to change what the shopper is seeing when tracking their order status?

[s1b]

Hi,
This is for our internal process. We need to get from PENDING to PROCESSING after a new order is placed - that status change is required to be able to Create Shipping Labels. 99.5% of our orders go straight from a New Order to Ready to Ship.

This request has nothing to do with shoppers.

Thanks!

[ocpxc02]

Hi,
This is for our internal process. We need to get from PENDING to PROCESSING after a new order is placed - that status change is required to be able to Create Shipping Labels. 99.5% of our orders go straight from a New Order to Ready to Ship.

This request has nothing to do with shoppers.

Thanks!

I sent you a PM. Please send me a reply if you're still looking for a solution.