The ability to reliably communicate with customers or site visitors is crucial and just not existing on Miva.
Phone / voice is not always a good option.
Yes we have the contactform over email. The problem is that email is no longer a reliable way to communicate. Way too often, our emailed response goes into their junkmail so the customer thinks we are not responding.
We can install a 3rd party chat or ticket system but apart from being costly, it gives that 3rd party access to customer's data and pretty much anything that is communicated. It's a terrible solution on many levels.
So much effort goes into building great websites and systems but communication is just being ignored.
Am I the only one struggling with this?
Phone / voice is not always a good option.
Yes we have the contactform over email. The problem is that email is no longer a reliable way to communicate. Way too often, our emailed response goes into their junkmail so the customer thinks we are not responding.
We can install a 3rd party chat or ticket system but apart from being costly, it gives that 3rd party access to customer's data and pretty much anything that is communicated. It's a terrible solution on many levels.
So much effort goes into building great websites and systems but communication is just being ignored.
Am I the only one struggling with this?