Some Paypal Orders not showing up in Merchant

[Steven Brettler]

I just installed the Miva PayPal Instant Payment Notification V4.24 module in a customers store. Miva 4.24 with OUI

He's reporting that sporadically he got the Paypal notification, but that the order didn't appear in his Merchant admin. Ive deleted baskets and packed his store (which he does regularly) per advice in another post here but the problem persists.

Is there something I can adjust or investigate to resolve this for him

Thanks

[d_host]

Re: Some Paypal Orders not showing up in Merchant

Did you configure the IPN option in your customer's PayPal account?

[Steven Brettler]

Re: Some Paypal Orders not showing up in Merchant

Did you configure the IPN option in your customer's PayPal account?

Remik, thanks. I had not.

Hopefully that will do the trick for me.

Steve

[Steven Brettler]

Re: Some Paypal Orders not showing up in Merchant

Remik or others, Ive had the paypal IPN on now for a week an it appears that now the orders are consistently not showing up in the Miva admin as opposed to sporadically not showing up. The URL Ive used in the IPN setting is

http://domain.com/Merchant2/paypalp.mvc ( floowing the form of a Miva FAQ is saw someplace)

Is this in fact the correct script? Any other thoughts


Steve

[Rick Wilson]

Re: Some Paypal Orders not showing up in Merchant

Steve,

I hate to ask he obvious but you did put your own domain in there correct? In the module itself it will show you what you need to cut and paste into PayPal.

[wsmith]

Re: Some Paypal Orders not showing up in Merchant

Steven,

To configure Paypal and Miva Merchant:

At PayPal, make sure to enable your Instant Payment Notification Preferences and Website Payment Preferences:

* Instant Payment Notification (IPN): On
* Instant Payment Notification (IPN) URL:http://yourdomain.com/Merchant2/paypalp.mvc?


* Website Payment Preferences Auto Return: On
* Website Payment Preferences Return URL: http://yourdomain.com/Merchant2/paypali.mvc?

You must also have the Payment Data Transfer option turned on and the same email address that is setup for your Paypal account in the Paypal configuration under Payment Configuration in your Miva Merchant admin interface.

Contact our support team if you continue to have issues.

Miva Merchant Support
Phone: 866-284-9812
Email: [email protected]
Hours: 7am - 7pm PST (M-F)

Thank you,

Wayne

[Steven Brettler]

Re: Some Paypal Orders not showing up in Merchant

Steve,

I hate to ask he obvious but you did put your own domain in there correct? In the module itself it will show you what you need to cut and paste into PayPal.

Thanks Rick, its always the obvious that gets me but not this time I did have the full url.

I see a an additional post that should set me straight. I'll be back if not

[Steven Brettler]

Re: Some Paypal Orders not showing up in Merchant

Thanks Wayne, I had missed Payment auto return settings. Hopefully that will do the trick

Steven,

To configure Paypal and Miva Merchant:

At PayPal, make sure to enable your Instant Payment Notification Preferences and Website Payment Preferences:

* Instant Payment Notification (IPN): On
* Instant Payment Notification (IPN) URL:http://yourdomain.com/Merchant2/paypalp.mvc?


* Website Payment Preferences Auto Return: On
* Website Payment Preferences Return URL: http://yourdomain.com/Merchant2/paypali.mvc?

You must also have the Payment Data Transfer option turned on and the same email address that is setup for your Paypal account in the Paypal configuration under Payment Configuration in your Miva Merchant admin interface.

Contact our support team if you continue to have issues.

Miva Merchant Support
Phone: 866-284-9812
Email: [email protected]
Hours: 7am - 7pm PST (M-F)

Thank you,

Wayne