Set encryption on; can't turn it off

[pldoolittle]

Re: Set encryption on; can't turn it off

It's 5.5u7. My apologies. I was searching for answers and didn't realize I had drifted out of the 5.5 forum.

[Rick Wilson]

Re: Set encryption on; can't turn it off

Philip is this in a 4.x store or a 5.5 store? Since this thread is in the 4.x area?

[pldoolittle]

Re: Set encryption on; can't turn it off

Philip,

Can you please open a ticket on this, we've heard some isolated reports but never been able to actually replicate. We'd like to take a deeper dive.

Done. Ticket #CQC-123939

[Rick Wilson]

Re: Set encryption on; can't turn it off

Philip,

Can you please open a ticket on this, we've heard some isolated reports but never been able to actually replicate. We'd like to take a deeper dive.

[pldoolittle]

Re: Set encryption on; can't turn it off

Any way to turn it off for future orders? For some reason our en/decryption is broken and we are locked out of all orders after we turned it on.

[ILoveHostasaurus]

There is no option to turn it off or change the phrase on orders that have already been placed; that is intentional since there would be no security if you could change or disable the pass phrase. That is also why each time you change to a new encryption key, the old ones stay around, since they're needed to decrypt the orders that were placed with them.