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Checkout Issues - Credit Card not being accepted

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    Checkout Issues - Credit Card not being accepted

    Using Miva 4.13
    Have used for numerous 7+ years with no problems. In the last few weeks though, we have had several people calling stating their credit cards are not being accepted, maybe about 1 a day. We are still getting other orders though. I had order takers ask what Browser they are using, and so far all have been Internet Explorer version 8 (when the customer knew what they were using). What should I be looking for to get this fixed? We are in the process of upgrading to the newest Miva, but due to other projects, it won't be completed until next spring.

    Thanks for any input.

    #2
    Re: Checkout Issues - Credit Card not being accepted

    What Gateway are you using?
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Re: Checkout Issues - Credit Card not being accepted

      We import everything into our stand alone system in house and charge the cards from that system. So no cards are charged online. We had been using Credit Card Payment With Simple Validation

      but about 4-5 months ago we started using a module from Viking Coders which was a simple version of the simple validation called
      Credit Card Payment w/ Extra Fields

      So, it's not that the card won't charge and go through, it's that the input field won't take the number.

      Comment


        #4
        Re: Checkout Issues - Credit Card not being accepted

        Looks like the validation of the vikingcoders module is different from before. Compare the 2 module settings!
        Andreas Toman
        PCINET, LLC

        Miva Merchant Design, Development, Integration & Support
        We built over 200 Miva Merchant stores!
        Miva shopping cart design & integration service and see our Portfolio!


        e-mail: [email protected]
        web: www.pcinet.com
        LinkedIn: Andreas Toman
        phone: (786) 250-2056 (Miami, FL)

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