Help - Mysterious Missing Orders with Paypal only

[LeeAmon]

Re: Help - Mysterious Missing Orders with Paypal only

But when you turn on the Payment Data Transfer option, what do you do with the Identity Token from Paypal? Does this have to be copied back to Miva somewhere?

Thanks,
Arthur

Strong recommendation - Get Wieland's Paypal module.

http://www.emporiumplus.com/merchant...gory_Code=1AAD

It costs $25 and we have found it well worth the price. We have Never had this problem since we installed this module.

While I am thrilled to see the improved support from Miva, their focus is version 5 and above - I just don't see them making 4.X problems a priority,

[Jim McCormick]

Re: Help - Mysterious Missing Orders with Paypal only

While I am thrilled to see the improved support from Miva, their focus is version 5 and above - I just don't see them making 4.X problems a priority,

While our focus is on our most recent version we still fully support version v4.14-v4.24 of Miva Merchant so I don't know what you mean by that comment. As a matter of fact Paypal made some changes recently and we released a new version of our paypal module for version 4 and version 5.

[LeeAmon]

Re: Help - Mysterious Missing Orders with Paypal only

While our focus is on our most recent version we still fully support version v4.14-v4.24 of Miva Merchant so I don't know what you mean by that comment. As a matter of fact Paypal made some changes recently and we released a new version of our paypal module for version 4 and version 5.

No offense meant - I have found 4.24 to be very stable. I get excellent support from our host Hostasaurus, and I have not needed any Miva support.

From what I can see in this forum, Miva support has improved dramatically, and I believe that Miva is trying to do all the right things. Even so, Miva is a small company, and all small companies have to prioritize and make choices. Most software companies will (as you say) focus on the most recent version.

[wolfman645]

Re: Help - Mysterious Missing Orders with Paypal only

...... As a matter of fact Paypal made some changes recently and we released a new version of our paypal module for version 4 and version 5.

Where can I get this new version of the Paypal module? That must be why I am having problems with Paypal orders.

I just re-opened my ticket with Miva Support.

[no bad days]

Re: Help - Mysterious Missing Orders with Paypal only

Hi,
I'm having the same problem . . . and the Miva tech support just e-mailed that my issue will be handled on Monday??? What about customer service? I've been on the phone all day long with paypal. They're telling me it's an integration issue with Miva. I can't get Miva on the phone only through the e-mails. At this point I just need the missing orders retrieved and sent to me so I can mail out these paypal customer's orders. Jim McCormick if you can help me out I'd appreciate it greatly, Thank You.

[wcw]

Re: Help - Mysterious Missing Orders with Paypal only

You are not likely to be able to get paypal to resend the order. You will need to look at your baskets. Do NOT delete expired baskets or pack your data files or the info will be lost forever. If you have not done that, the incomplete baskets are probably still in the store. You can use the lost and found orders module to look them up as incomplete baskets. You have to interpret what you see. In an incomplete basket you will see the products. If a product has an asterisk next to it, it means the customer deleted the item before checking out. So look at the products without asterisk and make sure their summed total would be equal to the amount you received from paypal.com. For more info about the module, look at
http://www.emporiumplus.com/go/wcw/PROD/1AA/1AA00091

[no bad days]

Re: Help - Mysterious Missing Orders with Paypal only

Thank You Bill Weiland, you provide great solutions and even more awesome customer service!!! I also appreciate the coupon code discount . . . now we'll be implementing your lost and found to approach the customers who didn't complete their purchase, survey them to improve the site, offer alternative ways to purchase if needed and hopefully retain more customers. Wishing you all - - No Bad Days!!!

[wolfman645]

Re: Help - Mysterious Missing Orders with Paypal only

Normally Paypal payments works fine on my site using Miva 4.23, but I have had the following error occur 3 times now with Paypal payments, and I'm starting get concerned.

Scenario:
======

• customer orders products and pays with paypal (lets say order # 2010 for example)
• The funds show up in my Paypal account for the aforementioned order #2010, but I never get any kind of email notfication, and more importantly the actual order never shows up in Miva at all
• I now have no record of which products have been purchased, and no customer contact info except for the email since the Miva order disappeared.
• Shortly thereafter, that very same order # gets assigned to another customer, so I really am using the same order # twice

Again, I wish to reiterate this has never happened with Visa/Amex payments, only with Paypal. I would also like to add that 99% of the time the paypal payments function perfectly.

Any help would be greatly appreciated. I wonder what can be causing this and how can I fix it??

Thanks in advance.

Andy

My site is http://www.rothsteinguitars.com
I am using Miva 4

MM: v4.23 / MVM: v4.1400
Open UI [4.956/4.956/4.956/4.984]
The payment module I'm using is PayPal Instant Payment Notification

The problem was fine for months and has new resurfaced this week out of the blue. Has anyone else had the same issue??

[LeeAmon]

Re: Help - Mysterious Missing Orders with Paypal only

The problem was fine for months and has new resurfaced this week out of the blue. Has anyone else had the same issue??

The cause is that the customer does not click the "return to merchant site" button after completing the paypal transaction

We used to get this problem, until we put in Weiland's Paypal module, then it never happened again

http://www.emporiumplus.com/merchant...egory_Code=1AA

the module is $25 - really worth it

[Rick Wilson]

Re: Help - Mysterious Missing Orders with Paypal only

That's not the issue here. PayPal changed their API about a week ago and this only happens if someone chooses PayPal but uses a credit card without logging in to their PayPal account. We figured it out yesterday and you can contact our support department for the updated module when we open Monday morning.