Order Fulfillment Configuration Emails not being sent

[mahmoodu]

Hello,

I am having problems having the Customer Order Confirmation Emails being sent. For some reason, the email works fine if the user has a gmail email account, otherwise it gets an error. I have included a log to a couple of them. (Note: removed actual email address used)


Anyone have any ideas?
----------

First Email log:
--------------

This is a collection of reports about email delivery
process concerning a message you originated.

Some explanations/translations for these reports
can be found at:
http://www.zmailer.org/reports.html

FAILED:
Original Recipient:
rfc822;[email protected]
Control data:
smtp myway.com [email protected] 65534
Diagnostic texts:
...\
<<- HELO 216.219.254.242
->> 504 5.5.2 <216.219.254.242>: Helo command rejected: need fully-qualified hostname

Following is a copy of MESSAGE/DELIVERY-STATUS format section below.
It is copied here in case your email client is unable to show it to you.
The information here below is in Internet Standard format designed to
assist automatic, and accurate presentation and usage of said information.
In case you need human assistance from the Postmaster(s) of the system which
sent you this report, please include this information in your question!

Virtually Yours,
Automatic Email Delivery Software

Reporting-MTA: dns; mivahost.valueweb.net
Arrival-Date: Mon, 27 Oct 2008 03:33:45 -0500
Local-Spool-ID: S230293AbYJ0Idp

Original-Recipient: rfc822;[email protected]
Final-Recipient: RFC822;[email protected]
Action: failed
Status: 5.5.4
Diagnostic-Code: smtp; 504 (5.5.2 <216.219.254.242>: Helo command rejected: need fully-qualified hostname)
Remote-MTA: dns; mail-in-myway.roc2.bluetie.com (208.89.132.28|25|216.219.254.242|51590)
Last-Attempt-Date: Mon, 27 Oct 2008 03:34:41 -0500
X-ZTAID: smtp[15892]


Second Email Log:
------------------
Subject: Delivery reports about your email [FAILED(1)]

This is a collection of reports about email delivery
process concerning a message you originated.

Some explanations/translations for these reports
can be found at:
http://www.zmailer.org/reports.html

FAILED:
Original Recipient:
rfc822;[email protected]
Control data:
smtp hotmail.com [email protected] 65534
Diagnostic texts:
...\
<<- MAIL From:<[email protected]>; SIZE=420
->> 550 OU-001 Mail rejected by Windows Live Hotmail for policy reasons.
Reasons for rejection may be related to content with spam-like
characteristics or IP/domain reputation problems. If you are not an
email/network admin please contact your E-mail/Internet Service Provider for
help. Email/network admins, please visit http://postmaster.live.com for
email delivery information and support
remote hung up on us while 2 responses missing

Following is a copy of MESSAGE/DELIVERY-STATUS format section below.
It is copied here in case your email client is unable to show it to you.
The information here below is in Internet Standard format designed to
assist automatic, and accurate presentation and usage of said information.
In case you need human assistance from the Postmaster(s) of the system which
sent you this report, please include this information in your question!

Virtually Yours,
Automatic Email Delivery Software

Reporting-MTA: dns; mivahost.valueweb.net
Arrival-Date: Mon, 27 Oct 2008 02:52:46 -0500
Local-Spool-ID: S230293AbYJ0Hwq

Original-Recipient: rfc822;[email protected]
Final-Recipient: RFC822;[email protected]
Action: failed
Status: 5.1.1 (bad destination mailbox)
Diagnostic-Code: smtp; 550 (OU-001 Mail rejected by Windows Live Hotmail for
policy reasons. Reasons for rejection may be related to content with
spam-like characteristics or IP/domain reputation problems. If you are not
an email/network admin please contact your E-mail/Internet Service Provider
for help. Email/network admins, please visit http://postmaster.live.com for
email delivery information and support)
Remote-MTA: dns; mx1.hotmail.com (65.54.245.8|25|216.219.254.242|51244)
Last-Attempt-Date: Mon, 27 Oct 2008 02:53:47 -0500
X-ZTAID: smtp[15263]






Thanks.

[ILoveHostasaurus]

Re: Order Fulfillment Configuration Emails not being sent

Valueweb's mail server is generating an invalid greeting when talking to remove mail servers, it's sending "HELO 216.219.254.242" to the remote mail servers to start the SMTP dialog which is not valid, after the HELO should be a name, such as "HELO mivahost.valueweb.net" in this case since that is the real name of the server. Not all mail servers are as strict about enforcing this, gmail's must not be while some others are.

[blindmellon]

Re: Order Fulfillment Configuration Emails not being sent

Hello,

I am having problems having the Customer Order Confirmation Emails being sent. For some reason, the email works fine if the user has a gmail email account, otherwise it gets an error. I have included a log to a couple of them. (Note: removed actual email address used)


Anyone have any ideas?
----------

I have an idea- get a better host if Valueweb does not offer adequate (or fast) support.

[mahmoodu]

Re: Order Fulfillment Configuration Emails not being sent

Thanks for the information. That is helpful.

It wasn't clear to me if it was a bug within Miva, or elsewhere.

I will check with my hosting provider to try to resolve the problem. Is there anything else that can be done?

Thanks again.

[ILoveHostasaurus]

Re: Order Fulfillment Configuration Emails not being sent

The issue is on the mail server doing the deliveries, nothing you can control.