Miva help

[brianne]

Can anyone suggest a person and phone number for me to call to get very specific MIVA support. I want to talk to someone that actually works for MIVA and knows everything about it. Is that possible?
Thanks!

[CybrHost]

Re: Miva help

Miva Small Business only has paid support and that goes thru India so its very marginal support at best. Your best bet is a host that specializes in Miva Merchant hosting.


Thank you,
Gary Hodder
Support
--
CybrHost Corp. - http://www.cybrhost.com/ - [email protected]
+1-866-300-MIVA - Professional Miva & E-Commerce web hosting services.

[PCINET - Andreas]

Re: Miva help

You can place your questions also on the forum and the support is done by Miva specialists like us (Gary above, myself and many more). You may also contact us thru our e-mail address or contact form.

[Luke]

Re: Miva help

yup, we'd be happy to help, what is it that you need to know?

[nevadamet]

Re: Miva help

If you have a "project" you are working on, you might try posting it here:

http://www.developerwanted.com/

[brianne]

Re: Miva help

Can you give help my designer. He's having problems coding our homepage. Would their be a phone number he could call for help? Thank you!

[Luke]

Re: Miva help

no, that's not how it works. You ask a question... we answer it. Just ask what you need to ask.

[Pamela Hazelton]

Re: Miva help

Can you give help my designer. He's having problems coding our homepage. Would their be a phone number he could call for help? Thank you!

If you're designer is having trouble coding the Storefront (which I'm assuming only because you're saying you need MIVA Merchant help) then he/she should either learn the software or use a third-party developers.

We often work hand-in-hand with actual designers in such a process.

[brianne]

Re: Miva help

When the logo is clicked anywhere on the site, the user is taken to a different homepage, and the address bar reports that page's address as /Merchant2/merchant.mvc. When I log into the site via FTP and download that file, it's not an HTML file at all, but looks to be proprietary Miva code. I don't see an include call or anything of that sort in the merchant.mvc file, so it's unclear how that file is pulling code to display in a web browser. I guess the real question is where the merchant.mvc file is accessing the old HTML from; that location is where I'll need to change the code to reflect the changes on the homepage.
Thanks!

[d_host]

Re: Miva help

merchant.mvc is what "runs" ***EVERY*** page in your online MIVA store. You cannot and should not edit that file. All changes you need to make in your store must be done through the MIVA admin interface, which is in /Merchant2/admin.mvc Once you log in there you will see a lot of places where you can customize your store, including the "storefront welcome page" which is where you end up when you click the store logo you mentioned. You can of course change the URL where that logo link goes to, but what you describe is perfectly normal and default setting, and you can change that page any way you like.

It sounds, though, as you (and your designer) are not familiar with MIVA Merchant features and functionality, and how/where to modify its various screens. It would be best if you started with the documentation at http://www.miva.com/docs and then ask questions if you get stuck somewhere. The section on modifying the storefront page is in one of the very first few chapters, so if you haven't gotten that far yet, you are in real trouble if you expect to make bigger changes than that :-)

[Luke]

Re: Miva help

I agree with dotCOM_host. You (or your designer or both of you) need to first read the documentation, and then ask questions when something is unclear. There are a lot of folks around here that are very knowledgable about this software, and for the most part, they're very helpful.

Miva uses a template system called SMT (store morph technology) to change the store layout (html). If you have ever used a template engine such as smarty for php, you'll find the syntax somewhat familiar, and the concept is the same.

Some of it may be a little strange to you if you've never used a server-side scripting language, but you'll catch on fast. :)

[Adam - FMM]

Re: Miva help

Miva uses a template system called SMT (store morph technology) to change the store layout (html).

Version 5 stores. The OP is using V4 as far as I can tell, which means no SMT and no built in templates per se, and instead will be using standard entry areas and / or anything that comes with or can be used with the OpenUI (reccomended purchase for V4 stores).

[Luke]

Re: Miva help

Weird, I could have sworn I looked up and saw miva merchant 5 on this thread... I must be losin' it. LOL

[aGorilla]

Re: Miva help

Personally, my recommendation to v4 store owners (especially ones who haven't built there store yet), is V5 ;)