RMA, returns, order status and inventory

[ofy]

Hi miva mavens,
i'm working my way through the wombat and have a question:

When i issue an RMA for a customer and we receive the product back and we process refund ( i know we cannot process refund through miva w/ Authorize.net at the moment, so we will process it directly via terminal),
how do i alter the order total to show in the order history that it was refunded ( in partial or in full) ?

And one more question: what happens to returned inventory? can we have a choice to add it back to inventory automatically or we have to do it manually?

Thanks much!
ofy

[Rick Wilson]

Re: RMA, returns, order status and inventory

It returns automatically.

[ofy]

Re: RMA, returns, order status and inventory

It returns automatically.

Thanks for such a quick reply!

I assume you've answered the inventory question. Well, i've run couple test orders and the inventory didn't go back in stock.

Also for partial returns, the order status says "Partially shipped", which is confusing. The order was fully shipped and partially returned.

And most important, how do i mark the order refunded and the correct updated total?

Thanks again,
ofy

[ofy]

Re: RMA, returns, order status and inventory

It returns automatically.

Thanks! Unfortunately when i tested RMA cycle, the items where not restocked.

Also how do i show the refund in the order history?

My previous post did not go through for some reason, sorry if it is a duplicate..
Thanks,
ofy

[mhugen]

Re: RMA, returns, order status and inventory

I am noticing that if you do an RMA and receive the product back for an exchange and reship a new product that the status still shows "Partially Shipped" when on the actual products they show "Shipped", "Shipped" and "Returned". I think this status needs updated to show something different as a status of 'Partially Shipped' means that something still needs to be shipped to the customer and a QC process would not work for un-shipped orders.

Also can you add a filter on the order status on the "Manager order" screen?

[Rick Wilson]

Re: RMA, returns, order status and inventory

Also can you add a filter on the order status on the "Manager order" screen?

Not at this time, perhaps in the future.

[ofy]

Re: RMA, returns, order status and inventory

Not at this time, perhaps in the future.

Rick, are there any plans for improvements of order history/status?

Or, do you know about any modules on the market that do it?

ofy

[Rick Wilson]

Re: RMA, returns, order status and inventory

ofy,

That depends I guess on what you're hoping for. We'll certainly be refining it as we go along, but without knowing more of what you're looking for I can't really advise.

[ofy]

Re: RMA, returns, order status and inventory

ofy,

That depends I guess on what you're hoping for. We'll certainly be refining it as we go along, but without knowing more of what you're looking for I can't really advise.

The very first thing:
I need to show in the order status that there was partial or complete refund after the return of the item. and therefore the total of the order has changed.

Second most important thing:
I need to change status of the order: from "Partially shipped" to "Fully shipped and partially returned/refunded".

I'm sure i'll need more as i go... always!
Thanks so much for listening!
ofy

[Rick Wilson]

Re: RMA, returns, order status and inventory

Ofy,

At first glance those seem like reasonable and logical additions. I don't think any modules edit our system as it exists today, you might be able to do that with Sebenza's system but it's fundamentally different than ours.

We plan on refining the Order Status and History later this year as we have more real world use cases.

[ofy]

Re: RMA, returns, order status and inventory

Great news! Later this year means pretty soon! thanks much.
ofy

[aubreyd]

Re: RMA, returns, order status and inventory

Rick et al,

I am dragging this old thread back to the surface to see if there has been any progress made regarding the "partially shipped" order status issue.

When items are returned/exchanged using the RMA process, even on an order that was previously complete and recorded under "shipped" status, that order then goes into "partially shipped" status even though there are no items outstanding on the order.

This status issue creates problems when we are trying to maintain/reconcile backorder issues because there are all sorts of false positives showing in the "partially shipped" group.

I have nosed around in Manage Orders but have not come up with any way to resolve the limbo status of these orders.