shipworks order status

[Mark Hood]

Re: shipworks order status

We just starting using ShipWorks3 this week and are experiencing the very same issue. I am not concerned with the particular Miva status of 'Processing' vs. 'Shipped', but does anyone know if the template email 'Shipment Shipped' gets triggered once ShipWorks uploads the tracking information?

I don't remember what the default set up is but a automatic e-mail setup is optional.

[xootrGuy]

Re: shipworks order status

I know ShipWorks can automatically generate an email, but I have the template email 'Shipment Shipped' in Miva setup which gets triggered when the status is changed to shipped. This is the email I want to get sent, but not sure if it is now. The problem is that the order status remains as 'Processing' even though the status of each item in the order is shown as 'Shipped', so will that email get triggered if any and/or all of the items in an order are marked as shipped even though the overall order status remains as processing.

For what its worth I checked the ShipWorks forums and they claim that with PR8 they lost the ability to set the status of an order and can only update the status of the items in the order. Who's correct I am not sure and it does not matter, we just wish for a solution.

[entrepre7]

Re: shipworks order status

It has been broke for 6 months. Best to do a workaround unless you want to follow these steps to get it to say shipped:

1. Using your actions set it up for items set to shipped in shipworks to "update online status" then "upload shipment details" twice.
(Reason for two upload shipping details twice once it gives an error about a tag not being closed. The second time around it switches it to processing.)
2. Then after done go to the order in miva merchant. Open it. Click on update tracking number. It will open up all filled in. Just click update. Then it will say shipped.

My workaround with leaving it as processing:

Disabled all shipping emails from miva and set up actions to send a shipped email out from shipworks.

Have settings for shipworks as in number 1 above. But I skip logging into miva part and instead chose to remove the incorrect items from showing on the my site.

On the history list when a customer looks up or looks at orders in their account removed the "status" section. It just shows a tracking link when there is one. Then on the page that they "view" from the history list again changed the order status that was showing shipped on ( for me 12/31/1969) and changed it to a non linking tracking number.

[xootrGuy]

Re: shipworks order status

I submitted a ticket with Miva to see if they will address although I'm not entirely sure it is a Miva issue. ShipWorks claims to have lost the ability to update the status of an entire order with PR7 or PR8 (I forget which). Makes sense being that they are updating the rest of the order. If it is indeed a ShipWorks issue, would someone at Miva instruct them on how to properly update the status of an entire order.

[xootrGuy]

Re: shipworks order status

I wanted to provide everyone with an update on this issue. After going back and forth between Miva and ShipWorks I finally got this response from ShipWorks...

"I talked with my development team here this morning and they advised this is a known issue with Shipworks. There is an issue in the way the update is sent to Miva. At this time, there is not a known fix as we will have to release a new version..."

If they give me any kind of time frame on a fix I will post it.

[xootrGuy]

Re: shipworks order status

I have not gotten a response from the makers of ShipWorks on when/if a fix will be available for this bug. I am writing a module that will search for all orders with a status of "Processing" and set the status to "Shipped" as a temporary fix which I will make public. Can anyone tell me if and/or how I can programmatically trigger the 'OrderShipped' template email for those order id's?

[mdurkee]

Re: shipworks order status

I have notice that the status will say processing but if you click to see the details of the order it says that package was shipped on 12/1969. Some of my new customers are a little uncomfortable with these errors. Has anyone found out a solution to this yet?

[entrepre7]

Re: shipworks order status

Called miva support about the date thing awhile ago and did not get anywhere. I ended up removing the code that would display the date and status. Did that on the ORHL and in the customer invoice too. When shipped a tracking number shows. When not shipped where the tracking number goes it is just blank. Not the best but to felt it looks better to have too little information rather than the wrong information.

[xootrGuy]

Re: shipworks order status

If anyone is interest I wrote a little utility module that will change the status of orders that have a status of "Processing" to "Shipped" to save me from having to manually go through each order. It does not trigger the "OrderShipped" email yet, but if I can ever figure out how to do so I will add that into the module. ShipWorks has informed me that they have not time table yet on when they will fix this bug. Here is a link to a zip file which contains the code and compiled module...http://www.xootr.com/Merchant2/xootr...ipWorksFix.zip

[delcorsets]

Re: shipworks order status

xootrGuy,

Thanks for sharing the link to your module. I installed and activated it, but it does not seem to be working properly.

- I've activated the xootrShipWorksFix module under System Extension Settings.
- Then I go to Utilities and click on the xootrShipWorksFix tab.
- It prompts me with a message "320 order(s) will be changed to a status of shipped when you select the 'Update' button below."
- I click the "Update" button and some text appears at the top of the page.. "SHIP WORKS TAB VISIBLE is"
- Order status has stayed the same and not updated.

[xootrGuy]

Re: shipworks order status

Delcorsets,

Sorry about that. I still use the module daily as no fix has been announced yet from ShipWorks. It appears that I updated the source a while back, but not the compiled version in the zip file. I just recompiled the source and reuploaded the zip file. When you have a chance you can grab the latest zip and reinstall. Please let me know if you continue to have problems with it.

[delcorsets]

Re: shipworks order status

Brian,

Thanks! The fix seems to be working fine now. Did you ever find a way to trigger the OrderShipped email, or is this latest version the same as the original? Is the module simply changing the status of any order that is currently set at Processing to a status of Shipped? As I'm still to new this version of SW and Miva, do you find any instances in your daily processing that need to be treated differently (Partially shipped orders, Backorders, etc) or are they not affected by the actions of the module?

Thanks again!

Psydde

[xootrGuy]

Re: shipworks order status

Psydde,

No, I never did find a way to programatically trigger that email. We have just stuck with the one that ShipWorks spits out although I would prefer to be able to send it from the Miva side. I am hoping that once ShipWorks fixes the issue that it will then trigger the email on the Miva side. The module will mark all orders that have the status of 'Processing' to 'Shipped'. If we have any product that is on backorder, we do not allow it to be added to the cart. Given the nature of our product, we seldom have partially shipped orders. I am not the one who uses ShipWorks on a daily basis, so I can not comment on if it will reflect that status back to Miva. If so, then the module would leave that order alone. The gentleman who uses it daily just ships what needs to go and if we ever do need to send something at a later date, just makes a note for himself.

Best,

Brian

[entrepre7]

Re: shipworks order status

Wonder if shipworks considers that miva owners may have multiple subscriptions they work with. So having to do something completely different for one store vs the rest is how mistakes happen. We use ebay and amazon too. They seem to have all the time in the world to make new carts compatible. But truly seeing the error say missing closing tag tells me no one has even looked at it. Sadly at the point looking into other solutions to replace shipworks. We have all been patient. The kicker is if they can ignore a miva issue this long then what happens if a future update breaks it worse. I want a solution that keeps up to date with miva.

[mdurkee]

Re: shipworks order status

Wonder if shipworks considers that miva owners may have multiple subscriptions they work with. So having to do something completely different for one store vs the rest is how mistakes happen. We use ebay and amazon too. They seem to have all the time in the world to make new carts compatible. But truly seeing the error say missing closing tag tells me no one has even looked at it. Sadly at the point looking into other solutions to replace shipworks. We have all been patient. The kicker is if they can ignore a miva issue this long then what happens if a future update breaks it worse. I want a solution that keeps up to date with miva.

I agree. Miva Merchant seems to be a significantly large enough company for them to pay attention to. If anyone has a similar shipping solution, please post it here. We should look into changing.