Announcement

Collapse
No announcement yet.

Comcast email issues...

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #31
    Re: Comcast email issues...

    Larry, if your store was sending emails to the notification address but using a "From" address of <name>@comcast.net, that would be an issue. Comcast would view that as a non-Comcast server trying to send their customers messages claiming to be from Comcast, which is considered mail forgery.

    You may be experiencing, and inadvertently causing, the same issue Bill was experiencing. If a customer of ours sets up an email account that forwards to a Comcast address, what occurs is emails come into the server here, there is no filtering for spam, and they are relayed back out to the Comcast address. The original sender address is preserved. This can cause several issues:
    1. If it's a Comcast sender, then it goes back to Comcast claiming to be from Comcast and they can view it as a forgery.
    2. If it's from a sender whose email domain publishes an SPF (sender policy framework) record, which is a way for domain owners to provide a list of valid mail servers for a given domain to prevent forgery, and Comcast sees it coming from us, they will consider it forged.
    3. If it's just typical spam, it comes to them from our server, not the original spam delivery server or client, and if their spam filter flags it, they count it against our server. If the percentage of bad to good goes over a certain amount, the server gets blocked.


    All of these combined make forwarding mail to a Comcast address dangerous to everyone on the server and ideally it should not be done.

    What Bill did to work around this issue is he turned off forwarding and instead enabled a feature in Hotmail where they will poll his account here and retrieve the email for him; so it shows up like a normal new message but it was retrieved by them instead of being forwarded to them.

    Google and Yahoo also both offer this service. I like Google's implementation in particular because it runs every few minutes regardless of whether you're logged in or not, so if you have your gmail account mapped to any portable device, it will notify you of new mail just as if it had been sent to your gmail account.
    David Hubbard
    CIO
    Miva
    [email protected]
    http://www.miva.com

    Comment


      #32
      Re: Comcast email issues...

      ...and yet another reason to own your own domain name and mail servers if you are in this business<g>...my problem was that Comcast won't send the bill to ANYTHING other than their comcast address...like I would every use it...so i had to forward it through google just to pay their bill...oh well, can't beat 28 Mbs down and 11/12 MBs up for 40 bucks...oh, as long as I'm half-ranting...they changed my static address...yea, and don't even ask me what they said when I mentioned "what part of static allows for change?"
      Last edited by Bruce - PhosphorMedia; 03-21-12, 05:28 PM.
      Bruce Golub
      Phosphor Media - "Your Success is our Business"

      Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
      phosphormedia.com

      Comment


        #33
        Re: Comcast email issues...

        Hi David: It appears not to be any of the warnings you mentioned above.
        Please ask someone to work my ticket. My emails are stacking up on the Hostasaurus server.
        Thanks, Larry
        Larry
        Luce Kanun Web Design
        www.facebook.com/wajake41
        www.plus.google.com/116415026668025242914/posts?hl=en


        Comment


          #34
          Re: Comcast email issues...

          Hello again David: I've just deleted about 500 emails from my Hostasaurus email inbasket. Is there a way to configure the email on Hostasaurus to delete an email after it has been forwarded? I have no use for emails retained on Hostasaurus after they have been forwarded to me.
          Thanks, Larry
          Larry
          Luce Kanun Web Design
          www.facebook.com/wajake41
          www.plus.google.com/116415026668025242914/posts?hl=en


          Comment


            #35
            Re: Comcast email issues...

            Originally posted by wajake41 View Post
            Hello again David: I've just deleted about 500 emails from my Hostasaurus email inbasket. Is there a way to configure the email on Hostasaurus to delete an email after it has been forwarded? I have no use for emails retained on Hostasaurus after they have been forwarded to me.
            Thanks, Larry
            Yes; turn Mailbox off and only leave Redirect on; then it won't store them. However, if you are forwarding any account to a Comcast address, then you are doing what I listed in the three possibilities that cause Comcast to block servers.
            David Hubbard
            CIO
            Miva
            [email protected]
            http://www.miva.com

            Comment


              #36
              Re: Comcast email issues...

              Hello again: As suggested, I turned off the Mailbox in my Hostasaurus email account earlier today, now my emails are totally disappearing. None received and non retained in my Hostasaurus mail account. I've turned my mailbox back on until this problem can be resolved. Has anyone taked an opportunity to view the headers of the Comcast rejected emails. Information from the headers would be useful to me in attempting to fix whatever is wrong with my emails.

              Thanks, Larry
              Larry
              Luce Kanun Web Design
              www.facebook.com/wajake41
              www.plus.google.com/116415026668025242914/posts?hl=en


              Comment


                #37
                Re: Comcast email issues...

                Originally posted by wajake41 View Post
                Hello again: As suggested, I turned off the Mailbox in my Hostasaurus email account earlier today, now my emails are totally disappearing. None received and non retained in my Hostasaurus mail account. I've turned my mailbox back on until this problem can be resolved. Has anyone taked an opportunity to view the headers of the Comcast rejected emails. Information from the headers would be useful to me in attempting to fix whatever is wrong with my emails.

                Thanks, Larry
                If you are setting up your email address to forward to a comcast address, then this issue will occur regularly and there is nothing we can do about it. The forward is the problem; junk comes in, gets forwarded by our server to your Comcast account, they detect it as spam and consider our server to be the one sending it, since it is, and then block the server. As long as we're sending them spam, they're perfectly justified in blocking our server, and if you've got a forward set up, then we're sending them spam since we're sending them every single message that comes into your account.

                If you want to avoid issues, you should have Mailbox on, Redirect off, and then retrieve your email from the server here, or use a mail service like Gmail, Yahoo, Hotmail, etc. where they will go retrieve your email for you so it looks like it came in via a forward but it was really them going and getting it.
                David Hubbard
                CIO
                Miva
                [email protected]
                http://www.miva.com

                Comment


                  #38
                  Re: Comcast email issues...

                  Hello again: I guess my real concern on this is, are our customers who have Comcast email accounts having their emails from us blocked too.
                  If so, what would be the work-a-round for that?
                  Regards, Larry
                  Larry
                  Luce Kanun Web Design
                  www.facebook.com/wajake41
                  www.plus.google.com/116415026668025242914/posts?hl=en


                  Comment


                    #39
                    Re: Comcast email issues...

                    Yes, any time Comcast puts a block in place as a result of a customer of ours having a forward to a Comcast address and triggering their filter, it will affect all email leaving that server to Comcast. The solution is to not forward email to Comcast; then the server will end up not blocked and normal email will be delivered without issue. Any time there is a Comcast forward on a server that a customer has put in place, the server inevitably spends some time on Comcast's block list because of how their filtering works. We've considered disabling the redirect feature but felt that would cause more customers to be inconvenienced than it would help; so the problem with select providers like Comcast remains.
                    David Hubbard
                    CIO
                    Miva
                    [email protected]
                    http://www.miva.com

                    Comment


                      #40
                      Re: Comcast email issues...

                      How about an edit to prevent forwarding to Comcast?
                      Larry
                      Larry
                      Luce Kanun Web Design
                      www.facebook.com/wajake41
                      www.plus.google.com/116415026668025242914/posts?hl=en


                      Comment


                        #41
                        Re: Comcast email issues...

                        Hi David: Sounds like I need to start polling my Hostasaurus email account. Can you provide me with the documentation as to how I can configure Outlook Express to do that?
                        Thanks, Larry
                        Larry
                        Luce Kanun Web Design
                        www.facebook.com/wajake41
                        www.plus.google.com/116415026668025242914/posts?hl=en


                        Comment


                          #42
                          Re: Comcast email issues...

                          Hey Larry,

                          Take a look here:

                          https://support.mivamerchant.com/sup...look-express-6

                          Leslie
                          Leslie Kirk
                          Miva Certified Developer
                          Miva Merchant Specialist since 1997
                          Previously of Webs Your Way
                          (aka Leslie Nord leslienord)

                          Email me: [email protected]
                          www.lesliekirk.com

                          Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                          Comment


                            #43
                            Re: Comcast email issues...

                            Hi again David:
                            BTW: I want to make it clear that I don't think we are the source of this block. Since discontining the use of the new Template based confirmation emails in December, I have received virtually no email thru my Comcast email account tagged as spam, so I plead innocent to causing this problem.
                            Regards, Larry
                            Larry
                            Luce Kanun Web Design
                            www.facebook.com/wajake41
                            www.plus.google.com/116415026668025242914/posts?hl=en


                            Comment


                              #44
                              Re: Comcast email issues...

                              Since all email addresses end up on a "send spam to" list eventually, it seems reasonable to me to disable forwarding and tell all ISPs you've taken care of the problem.

                              Any idea when this is going to get resolved?
                              Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
                              Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
                              Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
                              Facebook http://www.facebook.com/EmporiumPlus
                              Twitter http://twitter.com/emporiumplus

                              Comment


                                #45
                                Re: Comcast email issues...

                                Larry,

                                You didn't see any spam in your comcast because they are killing a lot of them before they ever get to your spam folder. David told me I was getting and forwarding hundreds of spam emails per day. But when I looked in my comcast spam folder historically, I might have gotten 10 a day. So that means they were killing hundreds before they even got to me.
                                Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
                                Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
                                Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
                                Facebook http://www.facebook.com/EmporiumPlus
                                Twitter http://twitter.com/emporiumplus

                                Comment

                                Working...
                                X