PayPal Express Shipping issues

[lesliekirk]

Is anyone experiencing issues with PayPal Express checkout via the BASK screen? Seems that if the PayPal Express button is clicked, during the process, the customer is sent back to the OSEL screen to select a shipping method - but it just loops from there. It also is probably confusing because the customer not only has to select a shipping method, they also are presented with payment methods - even after they selected PayPal to start off with by using the PayPal Express button. But even if PayPal is selected as a payment method the screen refreshes back like it needs the selection again. Here's the steps taken to reproduce the issue:

Click the PayPal Express Button at the BASK screen
Log in to PayPal
Click Continue at the Review your information screen at PayPal
Get sent back to the OCST - everything is filled in / grayed out except for the phone number
Enter Phone Number on the OCST screen, click Continue
Select a Shipping Method (and PayPal payment method) at the OSEL screen, click Continue
Get looped right back to the OSEL screen.
Try selecting different payment method, click Continue
Get looped right back to the OSEL screen.

This problem just seemed to crop up recently, nothing has been changed in the PayPal configuration that I'm aware of. Should I open a support ticket?

Thanks,
Leslie

[Jim McCormick]

Re: PayPal Express Shipping issues

Leslie,

That sounds similar to this thread:

http://extranet.mivamerchant.com/forums/showthread.php?109327

When you get to OSEL are you able to see that PayPal is selected?

[lesliekirk]

Re: PayPal Express Shipping issues

To answer your question, the OSEL screen uses radio buttons - the PayPal radio button is not selected.

I took a look at the thread you mentioned and Jim mentioned:

It should have been "paypalpro:PAYP" but I had "paypalpro:PPAY".

On this OSEL screen, the PayPal radio button is coded as such:

<mvt:if expr = "g.PaymentMethod EQ 'paypalpro:PPAL_OSEL'">
<label>
    <input type="radio" name="PaymentMethod" value="paypalpro:PPAL_OSEL" checked="checked" />
    <img src="graphics/00000001/paypal-icon.gif" alt="PayPal" /> PayPal
</label>
<mvt:else>
<label>
    <input type="radio" name="PaymentMethod" value="paypalpro:PPAL_OSEL" />
    <img src="graphics/00000001/paypal-icon.gif" alt="PayPal" /> PayPal
</label>

</mvt:if>

This code seems to have worked rather well until the past few days - so what it does need to be changed to?

Leslie

[Jim McCormick]

Re: PayPal Express Shipping issues

To answer your question, the OSEL screen uses radio buttons - the PayPal radio button is not selected.

I took a look at the thread you mentioned and Jim mentioned:



On this OSEL screen, the PayPal radio button is coded as such:

<mvt:if expr = "g.PaymentMethod EQ 'paypalpro:PPAL_OSEL'">
<label>
    <input type="radio" name="PaymentMethod" value="paypalpro:PPAL_OSEL" checked="checked" />
    <img src="graphics/00000001/paypal-icon.gif" alt="PayPal" /> PayPal
</label>
<mvt:else>
<label>
    <input type="radio" name="PaymentMethod" value="paypalpro:PPAL_OSEL" />
    <img src="graphics/00000001/paypal-icon.gif" alt="PayPal" /> PayPal
</label>

</mvt:if>

This code seems to have worked rather well until the past few days - so what it does need to be changed to?

Leslie

Send an email to [email protected] and link to this thread post in the body. We'll take a closer look for you. Email me directly with the ticket number and I'll jump on it.

[Siamese-Dream.Com]

Re: PayPal Express Shipping issues

Out of curiosity...

How do you check whether your paypal settings are working?

I can't try and place a "test" order wit paypal because it won't let me use my own paypal account to place and order.

Is there a "test" paypal account people can use?

[Jim McCormick]

Re: PayPal Express Shipping issues

Out of curiosity...

How do you check whether your paypal settings are working?

I can't try and place a "test" order wit paypal because it won't let me use my own paypal account to place and order.

Is there a "test" paypal account people can use?

There is a sandbox mode for the module but you have to sign up for a sandbox account. Other than that you would need someone else to test it or get another account that you use for testing.

[grillparts]

Re: PayPal Express Shipping issues

We are having the same issue. Any resolutions?