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    PayPal Payflow Link Secure Token Error

    Using Miva Merchant 5.5 Production Release 8 Update 6. We are using Payflow Link payment gateway. The next screen after the Shipping/Payment Selection screen should be the checkout screen to enter a credit card number. When the Continue button is pressed our store jumps back to the Order Details page with the following message in the center of the page: "Unable to generate a secure token with the PayPal server. Please contact the system administrator." Our Payflow Link settings in Miva have been verified by PayPal techs, and, quite frankly, they are stumped. Anyone else experience this issue with Payflow Link in Miva 5.5 R8?

    #2
    Re: PayPal Payflow Link Secure Token Error

    Are you using the 'PayPal Payments Advanced and/or Payflow Gateway' or the older Payflow Link module? You should be using 'PayPal Payments Advanced and/or Payflow Gateway' in 'Payflow Link' mode.
    Jim McCormick
    Miva Merchant Support
    866-284-9812

    https://www.miva.com

    Comment


      #3
      Re: PayPal Payflow Link Secure Token Error

      Originally posted by Jim McCormick View Post
      Are you using the 'PayPal Payments Advanced and/or Payflow Gateway' or the older Payflow Link module? You should be using 'PayPal Payments Advanced and/or Payflow Gateway' in 'Payflow Link' mode.
      I am using PayPal Payments Advanced and/or Payflow Gateway in Payflow Link mode.

      Comment


        #4
        Re: PayPal Payflow Link Secure Token Error

        PayPal techs are asking for a transaction "API request and response from the shopping cart...". How do I capture the API request and response?

        Comment


          #5
          Re: PayPal Payflow Link Secure Token Error

          Are you testing in Live mode or test mode? We've had some odd issues with test mode and paypal lately. You can't get the API request but it's probably something simple and they're thinking to hard about it. If there was a problem with the module's API connection than every single merchant using this gateway would have this same problem. If you're having problems in live mode please submit a ticket to [email protected] and include a link to this thread in the message body.
          Jim McCormick
          Miva Merchant Support
          866-284-9812

          https://www.miva.com

          Comment


            #6
            Re: PayPal Payflow Link Secure Token Error

            Originally posted by Jim McCormick View Post
            Are you testing in Live mode or test mode? We've had some odd issues with test mode and paypal lately. You can't get the API request but it's probably something simple and they're thinking to hard about it. If there was a problem with the module's API connection than every single merchant using this gateway would have this same problem. If you're having problems in live mode please submit a ticket to [email protected] and include a link to this thread in the message body.
            Testing in Live mode. I will submit a ticket.

            Comment


              #7
              Re: PayPal Payflow Link Secure Token Error

              I just replied to your ticket after resolving the problems.

              There were a couple of things setup incorrectly. The first was the URL in the module had been changed to included https://. This is hard coded in the module so it was trying to connect to 'https://https://payflowlink.paypal.com'. 'payflowlink.paypal.com' is also incorrect. I updated it to 'payflowpro.paypal.com'.

              Also, I noticed that Cancel URL Method was set to GET instead of POST and Enable Secure Token was set to NO instead of YES.
              Jim McCormick
              Miva Merchant Support
              866-284-9812

              https://www.miva.com

              Comment


                #8
                Re: PayPal Payflow Link Secure Token Error

                Having this same issue: Unable to authorize payment: Secure token mismatch

                Followed all instructions on how to setup user on manager.paypal.com
                setup: secure tokens yes
                setup return url to: webaddress/mm5/merchant.mvc? then set it to
                webaddress/mm5/paypali.mvc?
                then paylink.mvc
                then paylinki.mvc

                you have to have something in the cancel and return fields in order for the Layout C to work.

                Any suggestions?
                James Byrne, (USMC Vet.)
                After Dark Grafx
                "We Work After Dark So You Don't Have To!"
                E-Commerce - Design - Hosting - Printing
                Miva Standard Partner. Get up and running fast!
                http://www.afterdarkgrafx.com :: sales [ at ] afterdarkgrafx.com

                Comment


                  #9
                  Re: PayPal Payflow Link Secure Token Error

                  Ok. after some research, I feel like a ding dong. The client wasn't even setup to use PayPal Advanced. I need some sleep. Paypal said he had Advanced but set him up with Pro. Who's running that ship anyway?

                  For all others, the basic setup for PayPal Advanced works perfectly.

                  Here is a video that shows the basic setup: http://www.youtube.com/watch?v=B8U-nYAxJzc

                  Thank you and good night!

                  Originally posted by afterdark View Post
                  Having this same issue: Unable to authorize payment: Secure token mismatch

                  Followed all instructions on how to setup user on manager.paypal.com
                  setup: secure tokens yes
                  setup return url to: webaddress/mm5/merchant.mvc? then set it to
                  webaddress/mm5/paypali.mvc?
                  then paylink.mvc
                  then paylinki.mvc

                  you have to have something in the cancel and return fields in order for the Layout C to work.

                  Any suggestions?
                  James Byrne, (USMC Vet.)
                  After Dark Grafx
                  "We Work After Dark So You Don't Have To!"
                  E-Commerce - Design - Hosting - Printing
                  Miva Standard Partner. Get up and running fast!
                  http://www.afterdarkgrafx.com :: sales [ at ] afterdarkgrafx.com

                  Comment

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