www.touchwindow.com
Every once in a while we have a new customer who puts something in their cart/basket and then they create a new account on the way to checkout and they report that their cart is now empty. Then they have to call a human to place their order and that doesn't look too good and we would like them to use the store if possible.
It is one of those doesn't happen to me, doesn't happen all the time, can't reproduce it kind of problems and it could be customer cockpit error too. We have not been asking exactly when they notice this empty cart thing or the OS and browser information yet, but will start.
Bruce from Phosphor was helping us with an unrelated problem and kindly said:
incorrect switching between secure and unsecure pages coupled with customers who erroneously block all cookies thinking its a security issue. One thing to check is make sure that the link to Customer Information from the basket is going to a secure page.
Seems if it was a secure/nonsecure thing, it would happen all the time and it would be easy to reproduce and not just some of the time, right?
Having gone through the process a few times, it looks okay (everything being https pages) I am not sure how to check that part about the cookies or how that comes into play or how to test that idea. What is a good way to test that idea?
Delete all my cookies (ugh!), then block cookies (not sure how to do that), or something else?
Every once in a while we have a new customer who puts something in their cart/basket and then they create a new account on the way to checkout and they report that their cart is now empty. Then they have to call a human to place their order and that doesn't look too good and we would like them to use the store if possible.
It is one of those doesn't happen to me, doesn't happen all the time, can't reproduce it kind of problems and it could be customer cockpit error too. We have not been asking exactly when they notice this empty cart thing or the OS and browser information yet, but will start.
Bruce from Phosphor was helping us with an unrelated problem and kindly said:
incorrect switching between secure and unsecure pages coupled with customers who erroneously block all cookies thinking its a security issue. One thing to check is make sure that the link to Customer Information from the basket is going to a secure page.
Seems if it was a secure/nonsecure thing, it would happen all the time and it would be easy to reproduce and not just some of the time, right?
Having gone through the process a few times, it looks okay (everything being https pages) I am not sure how to check that part about the cookies or how that comes into play or how to test that idea. What is a good way to test that idea?
Delete all my cookies (ugh!), then block cookies (not sure how to do that), or something else?
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