PayPal option not showing in Pay With: dropdown

[lancermedia]

I have a client on 5.5 PR8 Update 7.

They are using PayPal Payments Advanced as their main payment method.

Everything is working fine, however, when customers get to the OSEL page, the Pay With: dropdown only lists the allowed credit cards (Visa, Mastercard, etc).....it doesn't show a Paypal option.

Isn't that list suppose to have a Paypal option so customers know they can continue and use paypal?

Is there an update to fix this?

-Kevin

[Rick Wilson]

Re: PayPal option not showing in Pay With: dropdown

Did you hard code that? PPA is an iframe and controlled by PayPal so something is odd in your store.

[lancermedia]

Re: PayPal option not showing in Pay With: dropdown

No, this is the dropdown on the Shipping/Payment Selection screen.

The actual iframe on the last page of checkout works fine. The problem is, Miva is asking people how they want to pay back on the OSEL page and it's not listing Paypal as an option in the dropdown.

Nothing is hardcoded on OSEL, the dropdown is generated by the following code:

<div class="form_row">
<label for="PaymentMethod" class="bold">Pay With:</label>
<select name="PaymentMethod" class="textfield">
<mvt:foreach array="paymentmethods" iterator="method">
<option value="&mvte:method:module;:&mvte:method:code;">&m vt:method:name;</option>
</mvt:foreach>
</select>
</div>

-Kevin

[Brennan]

Re: PayPal option not showing in Pay With: dropdown

I just tried this on my dev store and it looks like Paypal is not an option in the drop down with Paypal Advanced. Perhaps you also need to enable express checkout to get PayPal display in the drop down.

[lancermedia]

Re: PayPal option not showing in Pay With: dropdown

Brennan,

Thanks for checking. I notice in the store, someone had a bunch of the payment modules active, but instead of unassigning them, they deactivated them through the modules section. Now when I go to make the express module active, I get the following error:

Upgrade of Module 'PayPal Express Checkout and/or Payments Pro' failed for store: Module 'PayPal Express Checkout and/or Payments Pro' does not support manual upgrade. New versions may only be obtained through the streaming update system.

Any ideas on how I can make this active again?

-Kevin

[Brennan]

Re: PayPal option not showing in Pay With: dropdown

Is the software up to date? Try and run updates and see if that resolves it. If not, send in a support ticket and we can take a look at it.

[lancermedia]

Re: PayPal option not showing in Pay With: dropdown

Yeah no....store is on Update 7 still. I'll have the owner enter a support ticket.

Thanks!

-Kevin

[Jim McCormick]

Re: PayPal option not showing in Pay With: dropdown

If your client is using PayPal Payments Advanced AND they have a PayPal Payments Advanced or a Paypal Payflow Link account they will see a PayPal button in the iframe which will then take you to PayPal. If they have a PayPal Payflow Pro account then they will not see this option.

[lancermedia]

Re: PayPal option not showing in Pay With: dropdown

The iframe page is not the issue.

For checkout the process is:

- Basket Page - click Checkout

- Choose Express Checkout, or create account or sign in

- Next you get to the order details page which shows the Ship/Bill info - click continue

- Next you arrive at the Shipping/Payment Selection screen. There are two dropdowns on this screen:

- First dropdown is the Ship Via dropdown

- Second dropdown is the Miva generated Pay With dropdown. This is the dropdown that has the issue. Currently it only lists Amex, Discover, Visa, Mastercard.

- If they choose one of those and click continue, they land on the Payment Information screen

- On the payment info screen the Paypal iframe loads just fine and allows people to either pay with Paypal or Pay with credit card.

The iframe isn't the issue.....the issue is back on the Shipping/Payment Selection screen. See in that dropdown, people don't see an option to pay with Paypal. So if you have a customer that does want to pay with Paypal and not a credit card....they are going to bail here. There needs to be a Paypal option in that dropdown.

Quite frankly that dropdown is useless in this case anyway since you can only ever get to one Payment Info screen.

I'll try to post back here if the client submits a ticket to Miva regarding the deactivated modules issue. Maybe we have to active one of the other modules.....seems stupid considering this one DOES everything we want. It's just confusing to customers.

-Kevin

[lancermedia]

Re: PayPal option not showing in Pay With: dropdown

Here's a screenshot of the Shipping/Payment Selection screen:

Screen Shot 2013-04-25 at 4.53.38 PM.png

And here is the screenshot of the Payment Information screen:

Screen Shot 2013-04-25 at 4.53.46 PM.jpg

As you can see, the issue isn't with the iframe....that gives all the options. It's with the screen before you get there....the customer doesn't see a Paypal option in the dropdown.

-Kevin

[Eric Foresman]

Re: PayPal option not showing in Pay With: dropdown

Hi Kevin

What you are describing is the correct behavior for the paypal advanced module. Because the module has no control over wither or not the “pay with paypal” button will show up on the hosted checkout iframe we don’t list it as one of the configurable payment options.

However you can easily add a “Pay with PayPal” option in the drop down via the template code if you want. here is a forum post that lists all of the payment codes for the PayPal advance module.

“http://extranet.mivamerchant.com/for...=payment+codes”

All you would need to do is add an extra option in the select box with one of the valid configured payment codes and just label it “Pay with PayPal”.

You might also contact Professional Services to see what they would charge to make that change for you.

Hope this helps

-Eric

[lancermedia]

Re: PayPal option not showing in Pay With: dropdown

Thanks Eric....I'll take a look. Appreciate the response.

-Kevin

[GDesigns]

Re: PayPal option not showing in Pay With: dropdown

Kevin - we actually commented that payment selection drop down out completely, as you are using PP Advanced for all payments, correct? I.e. Miva/Amex/Discover/Master - so they would select lets say Visa - from the drop down, and then on the payment screen in the PayPal iframe select it again, which is confusing.

[lancermedia]

Re: PayPal option not showing in Pay With: dropdown

Kevin - we actually commented that payment selection drop down out completely, as you are using PP Advanced for all payments, correct? I.e. Miva/Amex/Discover/Master - so they would select lets say Visa - from the drop down, and then on the payment screen in the PayPal iframe select it again, which is confusing.

This makes sense to me.....as the dropdown is worthless to the customer (unless of course the store adds a different payment method in the future). But as long as they only offer the PayPal Advanced....why offer the menu at all?

I've asked Miva if they support this and I'm waiting for their reply.

How did you do this? You didn't comment out the actual code that writes the dropdown did you? Did you just hide the dropdown?

-Kevin

[Rick Wilson]

Re: PayPal option not showing in Pay With: dropdown

I've asked Miva if they support this and I'm waiting for their reply.

What do you mean? We don't do this by default, but we don't mind if you do it. Is that the question?