So I had the customer service rep use the 'Shop As Customer' function to assist a customer over the phone.
It worked perfectly for taking a look at the basket to get the information we needed.
However, once the customer had been helped and hung up, the customer service rep started altering the basket for another purpose, and was actually changing the previous customer's basket on the customer's side.
What is the procedure for disconnecting the session from the customer so that we're not altering customer baskets when we're done using the 'Shop As Customer' field?
If possible, please point me to where this information exists, or the documentation for this feature.
TIA for help.
It worked perfectly for taking a look at the basket to get the information we needed.
However, once the customer had been helped and hung up, the customer service rep started altering the basket for another purpose, and was actually changing the previous customer's basket on the customer's side.
What is the procedure for disconnecting the session from the customer so that we're not altering customer baskets when we're done using the 'Shop As Customer' field?
If possible, please point me to where this information exists, or the documentation for this feature.
TIA for help.
Comment