We received an odd report from one of our regular customers that he was unable to order more than one product at a time at our store. He places an item in his basket and continues shopping but when he adds another item the first one disappears. The problem persists even after a fresh boot. He worked around the problem by placing individual orders for single products but that means he looses out on volume discounts. We have never seen this problem before and this customer has successfully placed multiple product orders in the past.
I asked him to send me an "Easy Contact" message so I could see the customer report which is pasted below.
Clearly this is not a Miva problem since it involves only one customer but the collective wisdom of this Forum would be appreciated.
I asked him to send me an "Easy Contact" message so I could see the customer report which is pasted below.
Phosphor Media Easy Contact Customer Report
======= Customer Information =======
Session ID: 7d21f32317f149ac4d7df9e0b132ddf4
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
Cookies: ON
Page: OCST
Referer: https://www.suncam.com/miva/merchant...F&Store_Code=S
Basket ID: 1555705
Basket Updated: 07/19/2014
Basket Item(s): 100230-01
IP Address: 99.113.45.96
City: Lees Summit
State/Region: Missouri
Country: United States
Zip/Postal Code: 64086
Click path:
http://www.suncam.com/miva/merchant....code=100230-01
http://www.suncam.com/miva/merchant....code=100230-01
http://www.suncam.com/miva/merchant....code=100230-01
http://www.suncam.com/miva/merchant....f4&Screen=OCST
======= Customer Information =======
Session ID: 7d21f32317f149ac4d7df9e0b132ddf4
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
Cookies: ON
Page: OCST
Referer: https://www.suncam.com/miva/merchant...F&Store_Code=S
Basket ID: 1555705
Basket Updated: 07/19/2014
Basket Item(s): 100230-01
IP Address: 99.113.45.96
City: Lees Summit
State/Region: Missouri
Country: United States
Zip/Postal Code: 64086
Click path:
http://www.suncam.com/miva/merchant....code=100230-01
http://www.suncam.com/miva/merchant....code=100230-01
http://www.suncam.com/miva/merchant....code=100230-01
http://www.suncam.com/miva/merchant....f4&Screen=OCST
Clearly this is not a Miva problem since it involves only one customer but the collective wisdom of this Forum would be appreciated.
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