Recently (within the past week or so), we have been receiving emails from customers using Amazon Checkout with our Miva Store, stating that they are entering orders, but neither Amazon, nor Miva, shows any record. The customer does not show an order in their Amazon order history either. This is a new development, as Amazon has been totally reliable up until recently. Is there something we need to do on our end?
Here is the latest customer email, "I just try to order some items through Amazon and it looks like the order did not go through since the order did not show up on my Amazon Payments account activity page. I tried ordering another copy and the same thing happened to me again. Could you please help me out and if you can please cancel my second order?"
No orders were received on our end, and this is NOT the first customer to complain in the past week. Also, we have noted our sales through Amazon payments have dropped significantly. Any issues we need to be aware of?
Here is the latest customer email, "I just try to order some items through Amazon and it looks like the order did not go through since the order did not show up on my Amazon Payments account activity page. I tried ordering another copy and the same thing happened to me again. Could you please help me out and if you can please cancel my second order?"
No orders were received on our end, and this is NOT the first customer to complain in the past week. Also, we have noted our sales through Amazon payments have dropped significantly. Any issues we need to be aware of?
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