Order Cancelled Email

[lesliekirk]

Is there no automatic email that is sent when an order is cancelled in Manage Orders?

Leslie

[Rick Wilson]

Re: Order Cancelled Email

No, there's not. An custom email can be created though and triggered.

[lesliekirk]

Re: Order Cancelled Email

I figured I could create an email but how do I set it to send automatically when the Cancel button is clicked? I created an email which I wanted to also include the order contents, but since the order has been cancelled the items don't appear in the email. Any way around that?

[Rick Wilson]

Re: Order Cancelled Email

but how do I set it to send automatically when the Cancel button is clicked?

You can't do it automatically. You have to manually trigger the email.

I created an email which I wanted to also include the order contents, but since the order has been cancelled the items don't appear in the email. Any way around that?

I'll ask Brennan to chime in on this.

[nottheusual1]

Re: Order Cancelled Email

Try manually sending it from the *Order Emails* tab before you cancel the order.

[lesliekirk]

Re: Order Cancelled Email

Try manually sending it from the *Order Emails* tab before you cancel the order.

Yeah, since it's got to be sent manually anyhow. I'm really surprised that there isn't an email tied to the cancel button

[nottheusual1]

Re: Order Cancelled Email

We do it manually and use a custom order field to populate the Email with any notes about who/why/what about the order was cancelled/changed. Not used much so nobody has complained about the automation level.

[Rick Wilson]

Re: Order Cancelled Email

I'm really surprised that there isn't an email tied to the cancel button

There is something coming next year in 9.1x that will do this (and a lot more) but I have to agree, I don't think I've ever heard this asked for before.

Why is there an issue where someone is canceling enough orders that they need automation?

[Bruce - PhosphorMedia]

Re: Order Cancelled Email

Why is there an issue where someone is canceling enough orders that they need automation?

^^^^

Yea, that's the real problem that needs to be worked out. :)

[lesliekirk]

Re: Order Cancelled Email

There is something coming next year in 9.1x that will do this (and a lot more) but I have to agree, I don't think I've ever heard this asked for before.

Why is there an issue where someone is canceling enough orders that they need automation?

Trying to replace the features of a third-party module the store previously had (and doesn't really want to go back to).

[Siamese-Dream.Com]

Re: Order Cancelled Email

"Try manually sending it from the *Order Emails* tab before you cancel the order."

Where is the order emails tab at exactly? I can't seem to find it.

[nottheusual1]

Re: Order Cancelled Email

manage orders > click on an order number. There will be tabs on top of the order details window.

[Siamese-Dream.Com]

Re: Order Cancelled Email

"manage orders > click on an order number. There will be tabs on top of the order details window."

The tabs I see are:

- Credit card payment with simple validation

- Order fulfillment modules

If I click on the order fullfilment modules tab, I see a few different modules, but I have to admit that I have no idea what happens if I check the process box and click process.

Am I missing a module that would create that order emails tab?

Thanks in advance.

[Rick Wilson]

Re: Order Cancelled Email

Mark,

You're probably using the old Order Fullfilment Emails and not the newer PR8 Template Based Emails.

If you turn the old ones off and switch to the "new" ones you'll get that tab (and a lot more flexibility).

[Siamese-Dream.Com]

Re: Order Cancelled Email

Thank You, Rick. that is probably the case.

I think I am actually using one of Bill's modules. I will probably have to grab the templates / tokens from them and port them into the new module.