Announcement

Collapse
No announcement yet.

Order Cancelled Email

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Order Cancelled Email

    Is there no automatic email that is sent when an order is cancelled in Manage Orders?

    Leslie
    Leslie Kirk
    Miva Certified Developer
    Miva Merchant Specialist since 1997
    Previously of Webs Your Way
    (aka Leslie Nord leslienord)

    Email me: [email protected]
    www.lesliekirk.com

    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

    #2
    Re: Order Cancelled Email

    No, there's not. An custom email can be created though and triggered.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Re: Order Cancelled Email

      I figured I could create an email but how do I set it to send automatically when the Cancel button is clicked? I created an email which I wanted to also include the order contents, but since the order has been cancelled the items don't appear in the email. Any way around that?
      Last edited by lesliekirk; 07-25-14, 11:36 AM.
      Leslie Kirk
      Miva Certified Developer
      Miva Merchant Specialist since 1997
      Previously of Webs Your Way
      (aka Leslie Nord leslienord)

      Email me: [email protected]
      www.lesliekirk.com

      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

      Comment


        #4
        Re: Order Cancelled Email

        but how do I set it to send automatically when the Cancel button is clicked?
        You can't do it automatically. You have to manually trigger the email.

        I created an email which I wanted to also include the order contents, but since the order has been cancelled the items don't appear in the email. Any way around that?


        I'll ask Brennan to chime in on this.
        Thanks,

        Rick Wilson
        CEO
        Miva, Inc.
        [email protected]
        https://www.miva.com

        Comment


          #5
          Re: Order Cancelled Email

          Try manually sending it from the *Order Emails* tab before you cancel the order.

          Comment


            #6
            Re: Order Cancelled Email

            Originally posted by nottheusual1 View Post
            Try manually sending it from the *Order Emails* tab before you cancel the order.
            Yeah, since it's got to be sent manually anyhow. I'm really surprised that there isn't an email tied to the cancel button
            Leslie Kirk
            Miva Certified Developer
            Miva Merchant Specialist since 1997
            Previously of Webs Your Way
            (aka Leslie Nord leslienord)

            Email me: [email protected]
            www.lesliekirk.com

            Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

            Comment


              #7
              Re: Order Cancelled Email

              We do it manually and use a custom order field to populate the Email with any notes about who/why/what about the order was cancelled/changed. Not used much so nobody has complained about the automation level.

              Comment


                #8
                Re: Order Cancelled Email

                I'm really surprised that there isn't an email tied to the cancel button
                There is something coming next year in 9.1x that will do this (and a lot more) but I have to agree, I don't think I've ever heard this asked for before.

                Why is there an issue where someone is canceling enough orders that they need automation?
                Thanks,

                Rick Wilson
                CEO
                Miva, Inc.
                [email protected]
                https://www.miva.com

                Comment


                  #9
                  Re: Order Cancelled Email

                  Originally posted by Rick Wilson View Post
                  Why is there an issue where someone is canceling enough orders that they need automation?
                  ^^^^

                  Yea, that's the real problem that needs to be worked out. :)
                  Bruce Golub
                  Phosphor Media - "Your Success is our Business"

                  Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                  phosphormedia.com

                  Comment


                    #10
                    Re: Order Cancelled Email

                    Originally posted by Rick Wilson View Post
                    There is something coming next year in 9.1x that will do this (and a lot more) but I have to agree, I don't think I've ever heard this asked for before.

                    Why is there an issue where someone is canceling enough orders that they need automation?
                    Trying to replace the features of a third-party module the store previously had (and doesn't really want to go back to).
                    Leslie Kirk
                    Miva Certified Developer
                    Miva Merchant Specialist since 1997
                    Previously of Webs Your Way
                    (aka Leslie Nord leslienord)

                    Email me: [email protected]
                    www.lesliekirk.com

                    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                    Comment


                      #11
                      Re: Order Cancelled Email

                      "Try manually sending it from the *Order Emails* tab before you cancel the order."

                      Where is the order emails tab at exactly? I can't seem to find it.
                      Mark Romero
                      ~~~~~~~~

                      Comment


                        #12
                        Re: Order Cancelled Email

                        manage orders > click on an order number. There will be tabs on top of the order details window.

                        Comment


                          #13
                          Re: Order Cancelled Email

                          "manage orders > click on an order number. There will be tabs on top of the order details window."

                          The tabs I see are:

                          - Credit card payment with simple validation

                          - Order fulfillment modules

                          If I click on the order fullfilment modules tab, I see a few different modules, but I have to admit that I have no idea what happens if I check the process box and click process.

                          Am I missing a module that would create that order emails tab?

                          Thanks in advance.
                          Last edited by Siamese-Dream.Com; 07-26-14, 12:13 PM.
                          Mark Romero
                          ~~~~~~~~

                          Comment


                            #14
                            Re: Order Cancelled Email

                            Mark,

                            You're probably using the old Order Fullfilment Emails and not the newer PR8 Template Based Emails.

                            If you turn the old ones off and switch to the "new" ones you'll get that tab (and a lot more flexibility).
                            Last edited by Rick Wilson; 07-26-14, 12:34 PM.
                            Thanks,

                            Rick Wilson
                            CEO
                            Miva, Inc.
                            [email protected]
                            https://www.miva.com

                            Comment


                              #15
                              Re: Order Cancelled Email

                              Thank You, Rick. that is probably the case.

                              I think I am actually using one of Bill's modules. I will probably have to grab the templates / tokens from them and port them into the new module.
                              Mark Romero
                              ~~~~~~~~

                              Comment

                              Working...
                              X