We've received a handful of fraud orders over the past few weeks that passed Auth.net validation. We know they're fraudulent because the items ordered are personalized with text, and the text is just gibberish. In some cases they put in dates for their personalized text and the dates are from 2013 or sooner.
It looks to us like someone with a stolen card, AND stolen billing address info for the card, is placing orders on our site simply to see if it gets through. We tried contacting the "customer" using the phone number and email address, but the phone numbers are frequently businesses that have never heard of the person we ask for, and the email addresses never respond.
It's very difficult (maybe impossible?) to stop these from happening, has anyone else had a similar issue and found a way to stop it?
The only reason we know these are fraud orders is because of the text - if the person placing the order purchased an item with no text, we'd have no idea and we'd ship the merchandise.
It looks to us like someone with a stolen card, AND stolen billing address info for the card, is placing orders on our site simply to see if it gets through. We tried contacting the "customer" using the phone number and email address, but the phone numbers are frequently businesses that have never heard of the person we ask for, and the email addresses never respond.
It's very difficult (maybe impossible?) to stop these from happening, has anyone else had a similar issue and found a way to stop it?
The only reason we know these are fraud orders is because of the text - if the person placing the order purchased an item with no text, we'd have no idea and we'd ship the merchandise.
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