How to Resend/Print Invoice Email Notification?

[srmb]

We received payment for an order, but did not get the usual email invoice notification. I cannot figure out how to either resend this email notification or print the invoice from Admin. I know this should be something simple to do, but I have scoured the forums and haven't come up with an answer yet. How do I print an invoice for an order from admin? How do I resend the HTML Invoice email notification?

Thanks,
Shannon

[satkins]

Re: How to Resend/Print Invoice Email Notification?

To print an invoice you can..
1) click on Manage Orders
2) check off the order you are trying to print
3) click Batch Report, select Printable Invoice and then Run Report
4) orders will appear in a new window, you can right click in that window and select the Print option or try ctrl/cmd + P to print.


Resending an order notification can be done when you click into the order. If you are using the Template Based Email notifications you can check the box to resend the email. If you do not currently use this module, you may activate it under Order Fulfillment Settings.

[srmb]

Re: How to Resend/Print Invoice Email Notification?

Thanks so much! We still use Legacy Order Processing so I am not as familiar with the Manage Orders screen.

I was able to use the Batch Report > Print Invoice feature, but I also use Addendum, and even though I assigned addendum as an item and added in the code used in my HTML invoice emails to display the data, it is not working on this Printable Invoice page. Any ideas if it is possible to pull Addendum data onto this page?

Also, I wasn't able to figure out how to resend the email. If I click into the order and then click on the Order Fulfillment Module tab, there is a checkbox for Customer Order Confirmation HTML Email that I use, but checking the box and clicking the Process button doesn't do anything.

Thanks,
Shannon

[srmb]

Re: How to Resend/Print Invoice Email Notification?

Update:
Okay I found out why I couldn't get the email to resend (and I'm assuming why it wouldn't send in the first place). The customer had an incorrect email address that included a "/" character. Once I edited that, I was able to resend the email.

I still haven't figured out the question about including Addendum responses on the Printable Invoice screen.

Thanks again!
Shannon

[ILoveHostasaurus]

Re: How to Resend/Print Invoice Email Notification?

Probably a good idea to open a support ticket with us on that, just include a link to this thread, we'll try to route it to someone familiar with that third party module.