Re: $50 per additional simultaneous Administrative User
To illustrate Pamela's last paragraph, our business is near the lower end of the "middle class" tier that Rick described, who are currently "billed appropriately", as Rick's put it. From the first day we launched our little site a few years ago we have had one person processing orders, we're running ShipWorks, and we have one person (me) as the sole developer on the site. I would have guessed this was a fairly basic setup. According to the new licensing model as I understand it (I've read this whole thread and the FAQ), that will count as three Administrator seats if we ever want to be logged in concurrently.
Doing the "Are you logged in right now?" dance each time one of us needs to make a small change is very disruptive to each person's workflow. For $100/month, we'll have to do the dance until our business is significantly larger and can justify the expense to re-gain the ability to do what we're doing today.
This having been said, maybe it is possible to convert our order processor's account to a non-admin account. It's not clear to me what the limitations are of a non-admin account, so it may be very helpful to Miva customers for Miva to highlight where we can find such information. After much searching I found a high-level overview in the "Groups" section of the Reference Guide, but since Bruce suggested that if we need to modify orders (which we often do) this will require an admin account, this account "downgrade" possibility may not even be an option for us.
Rick, thanks for being so active on this forum. I've benefited greatly from it over the years and it goes a long way toward helping understand what's going on. This is a great community. I do appreciate your candidness and willing to listen to feedback. I get that larger stores may be under-paying for this great e-commerce solution. I just fear that the plan as proposed will pick up a lot of smaller customers like us that I don't think Miva was targeting based on your comments in this thread. Thanks for listening.
Originally posted by DesignExtend-MSI
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Doing the "Are you logged in right now?" dance each time one of us needs to make a small change is very disruptive to each person's workflow. For $100/month, we'll have to do the dance until our business is significantly larger and can justify the expense to re-gain the ability to do what we're doing today.
This having been said, maybe it is possible to convert our order processor's account to a non-admin account. It's not clear to me what the limitations are of a non-admin account, so it may be very helpful to Miva customers for Miva to highlight where we can find such information. After much searching I found a high-level overview in the "Groups" section of the Reference Guide, but since Bruce suggested that if we need to modify orders (which we often do) this will require an admin account, this account "downgrade" possibility may not even be an option for us.
Rick, thanks for being so active on this forum. I've benefited greatly from it over the years and it goes a long way toward helping understand what's going on. This is a great community. I do appreciate your candidness and willing to listen to feedback. I get that larger stores may be under-paying for this great e-commerce solution. I just fear that the plan as proposed will pick up a lot of smaller customers like us that I don't think Miva was targeting based on your comments in this thread. Thanks for listening.
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