Hi,
We are having an issue where a customer tries to recover a lost password, but they aren't getting the lost password email from us. What I think is happening is they are inputting the wrong email address. BUT, they are still getting the message "Instructions to reset your password have been sent to the email address on file with your account. Please contact us if you require further assistance". So no matter what email address is entered, it gives that message (whether it sends them the lost password email or not). Is there any way to have Miva check to see if the email address is associated with an account, and if not, tell them that? The way it is now is confusing, because in some instances they are NOT getting the lost password email even though it says it's been sent.
I have attached a screenshot showing what I'm talking about.
Thanks,
Eric
lostpassword.jpg
We are having an issue where a customer tries to recover a lost password, but they aren't getting the lost password email from us. What I think is happening is they are inputting the wrong email address. BUT, they are still getting the message "Instructions to reset your password have been sent to the email address on file with your account. Please contact us if you require further assistance". So no matter what email address is entered, it gives that message (whether it sends them the lost password email or not). Is there any way to have Miva check to see if the email address is associated with an account, and if not, tell them that? The way it is now is confusing, because in some instances they are NOT getting the lost password email even though it says it's been sent.
I have attached a screenshot showing what I'm talking about.
Thanks,
Eric
lostpassword.jpg
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