Can't login to admin

[jandaman]

Tried logging in, just goes back to the login screen. Url does show session id as usual, just not the admin interface. Suggestions?

[CybrHost]

Re: Can't login to admin

That is what happens when you enter the wrong Login and/password. If the wrong login was tried 3 times you will be locked out for 15 minutes. You should wait a minimum of 15 min and retry but make sure you are entering the correct password and/or check to see if anyone changed it.

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Thank you,
Gary Hodder
Support
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CybrHost Corp. - http://www.cybrhost.com/ - [email protected]
+1-866-300-MIVA - Professional Miva & E-Commerce web hosting services.

[d_host]

Re: Can't login to admin

If you have another admin account in your store (since you can have multiple admins in MM), then log in with another account and you should be able to reset the account lock on the one you cannot log in with. This feature alone is why we always recommend merchants should have AT LEAST two admin logins to their own stores - in case of lockouts, forgotten passwords, etc. It beats having to edit databases to insert new users/passwords, using provisioning systems to change passwords, or asking your host to reload the site from backups (since many hosts don't know how to do the first two options to re-gain access to a locked out store).

[jandaman]

Re: Can't login to admin

thanks, it was an incorrect stored password in firefox