Update error MER-UPG-ADM-00002

[BLUEYFAB]

Miva Merchant: Upgrade: Error
Miva Merchant encountered a fatal error during upgrade. The upgrade process has been aborted.
Error Code: MER-UPG-ADM-00002
Description: Download of patch file '' failed

I tried removing and renaming the patches file also. I also noticed the update server URL is blank.

I'm not sure what to do :)

I think the last updat it did was core-12

[wsmith]

Re: Update error MER-UPG-ADM-00002

BLUEYFAB,

We can correct this failed update for you. Send this error to our support team ([email protected]) and fill out an escalation form.

Escalation form
https://www.mivamerchant.com/service.../escalation.mv

Thank you,

Wayne

[BLUEYFAB]

Re: Update error MER-UPG-ADM-00002

BLUEYFAB,

We can correct this failed update for you. Send this error to our support team ([email protected]) and fill out an escalation form.

Escalation form
https://www.mivamerchant.com/service.../escalation.mv

Thank you,

Wayne

it is asking for ticket # (Please enter your escalated ticket number into this field. This number is used to reference your case with Miva Merchant Service Club)

I am not aware of having this information.

[wsmith]

Re: Update error MER-UPG-ADM-00002

BLUEYFAB,

I should have explained the process a little better. You'll receive a ticket number after submitting the error towards our support team.

1) Submit error to our support team at [email protected]. A confirmation e-mail will be sent back to you with the ticket number. Example ticket number ABC-123456 (please do not use this ticket ID).

2) Fill out our escalation form and include the ticket number from the confirmation e-mail.

Thank you,

Wayne

[BLUEYFAB]

Re: Update error MER-UPG-ADM-00002

Thanks :)
I will do that next week. I am leaving the country for the next 7 days. For now...I'm off to visit all the bars on a cruise ship :)