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  • live chat on website

    We are interested to know what people are using for live chat on their web sites at this time. We were using phplivehelper until our host required us to remove it because of security issues.

    We are interested in another inexpensive system to replace this. We are not particularily interested in monthly rental system.
    Thanks,
    Chet Vincentz
    [email protected]

    www.electrodyne.cc Quality Motoring Accessories
    www.racdyn-usa.com BMW, MINI & Porsche performance
    www.artisticartifacts.com Creative art materials

  • We use Answer Chat and it includes many features that the big dogs offer.

    PHP Live Helper has had recent updates, so you should check to make sure you're running the latest version.
    Best,
    Pamela

    Consultant / Developer / Trainer
    Contributing Editor to Practical Ecommerce
    Author of the Official Guides for Miva Merchant
    pamelahazelton.com

    Comment


    • We have been very impressed with the ease of use and features of Kayako's LiveSupport product.
      Last edited by Vic - WolfPaw Computers; 10-20-06, 06:12 AM.
      Vic Vega - Wolfpaw Hosting LLC
      [email protected]

      Miva Merchant Premier Hosting and Development Partner
      24x7 Free Telephone Technical Support: 972-219-6899
      http://www.wpcomp.com - [email protected]

      Comment


      • Pamela,

        We did have the latest update with the security fixes, however, our host still would not allow us to use it anymore. I will check out your suggestion. We don't need a lot of bells and whistles, mostly chat functions.
        Thanks,
        Chet Vincentz
        [email protected]

        www.electrodyne.cc Quality Motoring Accessories
        www.racdyn-usa.com BMW, MINI & Porsche performance
        www.artisticartifacts.com Creative art materials

        Comment


        • I use this one. Seems to work well and not expensive. http://www.parachat.com/ Has several different levels to suit your needs.
          White Wolf
          White Wolf Spirits
          Original Designs by White Wolf Spirits

          Comment


          • If you have the latest updates to PHP Live Helper, then you are all good - ask your host to restore this app for you. It's far better than the Kayako built-in live chat system, which is extremely primitive, has several known bugs, and the back-end operator applet pretty much sucks if you have more than 1 person logged in at any given time. We use the Kayako Support Suite, but quickly went back to PHP Live Helper just for the live chat part after Kayako live chat failed miserably in production environment. It may be simple, yes, but it's TOO simple, and its lack of multi-user interoperability made it less than desirable to use.

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            • I need some help with code please
              Thank You for your help

              Stan the Leatherman

              Quality Leather

              Comment


              • Originally posted by Leatherman
                I need some help with code please
                Can you be more explicit about your needs?
                Best,
                Pamela

                Consultant / Developer / Trainer
                Contributing Editor to Practical Ecommerce
                Author of the Official Guides for Miva Merchant
                pamelahazelton.com

                Comment


                • Re: live chat on website

                  I've used a hosted solution from providesupport.com and have been extremely happy with all the features which are comparable to LivePerson.

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