Cannot get past customer information

[bretticus]

How can I find out what required field is holding up checkout? No matter what I fill in, I keep getting: One or more required fields were not filled out correctly.

I think that we just don't have a field in our template that needs to be passed through. I didn't set this template up (in fact I don't think it's ever been changed.)

Screen=OCST

Thanks A lot

[Jim McCormick]

Re: Cannot get past customer information

How can I find out what required field is holding up checkout? No matter what I fill in, I keep getting: One or more required fields were not filled out correctly.

I think that we just don't have a field in our template that needs to be passed through. I didn't set this template up (in fact I don't think it's ever been changed.)

Screen=OCST

Thanks A lot

Can you reply with a link to the site?

[bretticus]

Re: Cannot get past customer information

Hi Jim,

Actually, you're the person who set it up as luck would have it.

https://www.muleycrazy.com/mm5/merch...T&Store_Code=M

I have a support ticket open on it as well: QSR-482870. Unfortunately, it seems to have disappeared from the support site. It may have been moved into my customers support account. Of course I can't see it now. :)

[bretticus]

Re: Cannot get past customer information

So it looks like perhaps tech support has been in here. My spans that I show for errors were replaced with the <font color="red"> stuff. So I took that template and replaced every occurrence of the font tag with a span and class for errors. I'm noticing now that the shippoing fields area named different:

<tr><td align="left" valign="middle">
<mvt:item name="fonts" param="body_font">
<mvt:if expr="NOT g.BillAddress1_Invalid">
<b>Address:</b>
<mvt:else>
<span class="form_error">
<b>Address:</b>
</span>
</mvt:if>
</mvt:item>
</td><td align="left" valign="middle">
<mvt:item name="fonts" param="body_font">
<input type="text" name="BillAddress1" size=25 value="&mvte:global:BillAddress1;">
</mvt:item>
</td></tr>

Now it highlights but no matter what I stick in there, it still fails. I thought perhaps this was a mistake. So I took the code and made some subtle changes:

<tr><td align="left" valign="middle">
<mvt:item name="fonts" param="body_font">
<mvt:if expr="NOT g.BillAddress_Invalid">
<b>Address:</b>
<mvt:else>
<span class="form_error">
<b>Address:</b>
</span>
</mvt:if>
</mvt:item>
</td><td align="left" valign="middle">
<mvt:item name="fonts" param="body_font">
<input type="text" name="BillAddress" size=25 value="&mvte:global:BillAddress;">
</mvt:item>
</td></tr>

I took out the 1's. Now the error code does not highlight nor does the form go through. So, at last, I changed it back.

Very confused here.

Thanks