Capture with authorize net

[yovation]

Hello,

Is there a reason with auth net that it won't allow me to enter a different (less $) amount to capture? It won't let me change the amount at all.

Thank you.
David

[d_host]

Re: Capture with authorize net

Contact Authorize.net support - you should be able to change the amount when you click the CAPTURE button, in the pop-up window. If that's not an option on your account, Authorize.net may need to make a change on their end to enable this function.

[yovation]

Re: Capture with authorize net

I am able to do this within auth net. It's just that MM is not giving me the opportunity to change the number. It is grayed out.

I contacted auth net and they said it was MM and not them.

Any other suggestions?

Thank you
Yo.

[d_host]

Re: Capture with authorize net

Yes - for that you'll need to contact Miva directly and request this as a feature update. In the meantime - as you have already figured out - you can do 'capture' for a lesser amount in your Authorize.net system.

[yovation]

Re: Capture with authorize net

Rick,

Are there plans to allow people using authorize net to capture a smaller $ amount than was authorized?

Thank you.
Yovation

[Rick Wilson]

Re: Capture with authorize net

We're in discussions with Auth.net about adding some of their advanced features, including all the new items Wombat supports.

Right now it's just a discussion and there is no timeline and ultimately depends on how things go with Auth.net.

In the meantime have you considered switching to CHASE Paymentech and Orbital? We'll be adding the most advanced features consistently in that gateway, including some very nice fraud tools coming soon, online/offline giftcards, split payment, and customer wallets.

The very best features will be on CHASE.

[yovation]

Re: Capture with authorize net

Rick,
I actually got a quote from CHASE last week. They are very competitive. I think I will pursue that route.
Thank you.
Yovation

[yovation]

Re: Capture with authorize net

Rick,
I just spoke with Chase Paymentech and they said they use auth net as the gateway? Is that the same service you are talking about?
Thank you.

[d_host]

Re: Capture with authorize net

Chase is just a reseller for Authorize.net, so if I had to guess, Orbital is just a rebranded Authorize.net system (though I don't have a login to an Orbital account and can't tell for sure, but that's at least the assumption one can make if you visit Chase web site where they promote their preferred Authorize.net partnership and Authorize.net payment gateway).

Rick, or anyone using Orbital - is that system just a Chase-branded Authorize.net account?

[Rick Wilson]

Re: Capture with authorize net

No, Orbital is their own gateway from the ground up (and the best I've ever seen).

You never want to just cold dial into Chase or Chase Paymentech as it's a HUGE company and the odds of finding someone who knows Miva is low.

We have a corporate account manager for all of our clients and you should contact Richard Otey here at our offices 858-731-4119 to get setup with Chase and Orbital.

[Rick Wilson]

Re: Capture with authorize net

One more thing, you'll get much better rates going through us versus a Chase bank.

[d_host]

Re: Capture with authorize net

You never want to just cold dial into Chase or Chase Paymentech as it's a HUGE company and the odds of finding someone who knows Miva is low.

Thanks for the clarification.

Funny thing you mentioned how difficult it is to find someone there who knows Miva. We just got cold-called by them a few minutes ago, the rep didn't know anything about Miva but knew the payment gateway rather well, and that Miva Merchant would work with it (I'll give him that much credit, most sales people don't know anything about any shopping carts at all). :-]

[yovation]

Re: Capture with authorize net

I will give Richard a call. I've already started the process. I hope it's not too late.