order status issue with SEOM

[kitdang]

We just switched over using the built-in order status and we can't get SEOM to change the status for cancelled order. We were able to batch and process orders and order status does write back with the exception of cancelled. We look at the trigger event and all the parameters in SEOM. Any ideas on where else to look?

We also log a ticket with SEOM support but thought I would post this to see if anyone else have the same issue when they first set up the integration.

Thanks