Email Error Message - Customer & Merchant

[Miss Kate]

I didn't realize I had gotten an order as I never received an email from Miva when it was processed. What do these error messages mean? Thank goodness the customer emailed me directly to ask about her order.

This is what is installed for my website:

Miva Merchant 9.0004
MivaScript Engine v5.22
Database API: mysql

Sperindeo email error.jpg

Sperindeo email error 2.jpg

[ILoveHostasaurus]

Re: Email Error Message - Customer & Merchant

This indicates an incorrect setting in the mail server settings area of the store admin. I'm going to ask one of our support folks to get into your store settings to fix the issue.

[dsteinig_]

Re: Email Error Message - Customer & Merchant

Hi Miss Kate,

It looks like a username was entered into Domain Settings -> Mail Settings for your store. I removed the username, updated, and sent a test Merchant Order Confirmation with myself as a CC which I did receive. Can you confirm that you are again receiving these notifications. I also created a support ticket for you and will be sending you this information via email as well.

We sometimes see this when a browser autocompletes this field without the merchant actually noticing because the Mail Settings are at the bottom of the page.

[Miss Kate]

Re: Email Error Message - Customer & Merchant

Hi Miss Kate,

It looks like a username was entered into Domain Settings -> Mail Settings for your store. I removed the username, updated, and sent a test Merchant Order Confirmation with myself as a CC which I did receive. Can you confirm that you are again receiving these notifications. I also created a support ticket for you and will be sending you this information via email as well.

We sometimes see this when a browser autocompletes this field without the merchant actually noticing because the Mail Settings are at the bottom of the page.

It does work now. Thank you for fixing it. I can't figure out how this changed unless it changed when I performed the automated wizard to update from 9.3 to 9.4. I haven't touched the Domain Settings anytime this year and am the only one who gets into these settings. Is there any logging function which could detail when it was changed?

[ILoveHostasaurus]

Re: Email Error Message - Customer & Merchant

We've had reports of this occurring after having applied updates in IE11. Our developers are aware of the issue and the likely solution is going to be to move the email server settings to their own tab in the settings area. We haven't been able to determine why IE11 wants to auto fill a box that has a name completely different than the store login box.