Update on Pricing from Miva, Inc.

[bimmerzone.com]

Re: Update on Pricing from Miva, Inc.

Thanks, yes, I certainly hope we can work sometime out.
Looking forward to hearing from you guys soon.

Thanks!

Vincent,

I'm sure we'll work out something amicable.

On the other hand though paying for what you use is not even close to being defined by 10GB of space. Our costs for things like disk, bandwidth and data center are less than 5% of our total cost structure.

That gets quickly to the heart of the problem we're trying to solve, when 95% of our costs are not represented in our current pricing model something is "broken".

There's no perfect fix for this problem. If we charged "retail" for our intellectual property we'd end up going the Magneto Enterprise route and charging $20k+ annually for just the software and you'd pay for hosting on top of it.

Turning every knob, choice and input box into the software into an a la carte fee is not tenable either (nor would it be explainable to new customers).

That basically leaves us with either using Gross Sales, Transactions or Page Views as a proxy for "paying for what you use".

All have their pluses and minuses (which have been discussed previously in depth) and we've decided that gross revenue, with a site review process was most reasonable.

[Rick Wilson]

Re: Update on Pricing from Miva, Inc.

Vincent,

I'm sure we'll work out something amicable.

On the other hand though paying for what you use is not even close to being defined by 10GB of space. Our costs for things like disk, bandwidth and data center are less than 5% of our total cost structure.

That gets quickly to the heart of the problem we're trying to solve, when 95% of our costs are not represented in our current pricing model something is "broken".

There's no perfect fix for this problem. If we charged "retail" for our intellectual property we'd end up going the Magneto Enterprise route and charging $20k+ annually for just the software and you'd pay for hosting on top of it.

Turning every knob, choice and input box into the software into an a la carte fee is not tenable either (nor would it be explainable to new customers).

That basically leaves us with either using Gross Sales, Transactions or Page Views as a proxy for "paying for what you use".

All have their pluses and minuses (which have been discussed previously in depth) and we've decided that gross revenue, with a site review process was most reasonable.

[bimmerzone.com]

Re: Update on Pricing from Miva, Inc.

I received an email about this yesterday and obviously shocked that whats going to happen.
From $100 to about $1500? Anyway I am hoping for a favorable review as there is no way we can sustain such an increase, It will be like renting another 3000 sq ft warehouse.
In a nut shell, I believe in paying for what we use, if we use 10 GB of space, sign us up for that plan (and other factors of course) but not based on revenue. In our industry, revenue is razor thin, we might gross $1 Mil but if profit is only $50k, we could be worst off then a company grossing $100k, but keep 90k as profit.

Anyway, hopefully our review will have a positive outcome, Keeping my fingers crossed

[Keitho]

Re: Update on Pricing from Miva, Inc.

Done.

[Rick Wilson]

Re: Update on Pricing from Miva, Inc.

Keith,

We should've gotten back to you already, can you shoot me an email?

[Keitho]

Re: Update on Pricing from Miva, Inc.

Rick, are you still getting back to people who asked for a Tier/Pricing review? It's been about 3 weeks since you told me that you'd look into it for www.preparesmart.com.

Thanks.

[Rick Wilson]

Re: Update on Pricing from Miva, Inc.

Tfo,

We do have a module for exactly that called Managed Quotes.

Email me and I'll elaborate.

[Rick Wilson]

Re: Update on Pricing from Miva, Inc.

PaulTAT,

I got your email and I'll handle it from here. Thanks for reaching out.

[lesliekirk]

Re: Update on Pricing from Miva, Inc.

Ya know - how about ya'll set up an email address [email protected] - that sure would eliminate all the confusion and channel it straight to where it needs to go

[ILoveHostasaurus]

Re: Update on Pricing from Miva, Inc.

This is correct. I emailed support before I read this thread and learned of the fabled "pricing review" process. After I read Leslie's post I immediately emailed Rick asking for a price review. I do apologize for not using the magic phrase "price review" in my initial email but I was unaware of its existence. Besides, I would imagine someone reading my email would be able to understand the context despite it lacking certain approved keywords.

It does not have to be that phrase specifically. If there is anything to suggest it is felt that we made a mistake in the plan assignment, we will send it for review even if not requested explicitly.

You stated "we have no need for the $250 plan", so the assumption was that you did not understand that the plan assignment was based on revenue and not traffic, disk space, seats, or other components of the higher plans that you may not make use of at this time.

I will have the ticket reassigned for a review.

[PaulTAT]

Re: Update on Pricing from Miva, Inc.

FYI - it does take a couple of days for the folks doing the review to get back to you.

Thanks for the info, I hope we get good news. We've done phone orders in the past and can likely go back without massive fuss should a suitable alternative not present itself but I'd rather not.

[PaulTAT]

Re: Update on Pricing from Miva, Inc.

You did not email support asking for a price review as discussed in this thread; you simply asked to be put on a plan other than the one that was assigned without giving any further information, such as "Your revenue calculation was wrong" or similar.

This is correct. I emailed support before I read this thread and learned of the fabled "pricing review" process. After I read Leslie's post I immediately emailed Rick asking for a price review. I do apologize for not using the magic phrase "price review" in my initial email but I was unaware of its existence. Besides, I would imagine someone reading my email would be able to understand the context despite it lacking certain approved keywords.

[ILoveHostasaurus]

Re: Update on Pricing from Miva, Inc.

David,

I think a clear and concise method of requesting a review needs to be posted and also passed on to devs that are trying to assist their store owners through this process. I may have misunderstood Rick when I was talking with him yesterday, but he said the review process was as simple as emailing support with the store URL and request review. If I have misunderstood that, my apologizes.

Leslie

That is all that is necessary Leslie; his email made no mention of wanting a review, just asked the plan to be changed, so the person who replied thought it was a misunderstanding over how the new plan assignments were determined.

[lesliekirk]

Re: Update on Pricing from Miva, Inc.

You did not email support asking for a price review as discussed in this thread; you simply asked to be put on a plan other than the one that was assigned without giving any further information, such as "Your revenue calculation was wrong" or similar. The response stated that our new plan assignments are based on revenue, that our transaction reporting which is used to determine that is very accurate, and that data is what was used to determine the new plan. The original email from us gave the plan list at http://www.miva.com/miva-pricing-update with the revenue tiers.

If you believe our revenue calculations are incorrect for your site, that can be addressed with support. If you believe our calculation is likely accurate and your use case is unusual to the point that the new pricing model will unfairly impact your business, that's what has been discussed in this thread and what should be emailed to Rick so he can get it into the review process.

David,

I think a clear and concise method of requesting a review needs to be posted and also passed on to devs that are trying to assist their store owners through this process. I may have misunderstood Rick when I was talking with him yesterday, but he said the review process was as simple as emailing support with the store URL and request review. If I have misunderstood that, my apologizes.

Leslie

[ILoveHostasaurus]

Re: Update on Pricing from Miva, Inc.

I emailed support and within 3 minutes received a form letter telling me that they don't make mistakes and that Miva is the best value in ecommerce.

The quickest reply I've ever had from support, by the way!

You did not email support asking for a price review as discussed in this thread; you simply asked to be put on a plan other than the one that was assigned without giving any further information, such as "Your revenue calculation was wrong" or similar. The response stated that our new plan assignments are based on revenue, that our transaction reporting which is used to determine that is very accurate, and that data is what was used to determine the new plan. The original email from us gave the plan list at http://www.miva.com/miva-pricing-update with the revenue tiers.

If you believe our revenue calculations are incorrect for your site, that can be addressed with support. If you believe our calculation is likely accurate and your use case is unusual to the point that the new pricing model will unfairly impact your business, that's what has been discussed in this thread and what should be emailed to Rick so he can get it into the review process.