The issue that im having is that when a customer orders a large number of products that can not fit in one box Miva is not able to distinguish this and just calculates the shipping based on one package.
For instance I sold 150 pieces of a product, but only about 80 fit in our largest box so it had to go in two boxes, 75 pieces x 2. Miva is thinking all 150 units can fit in one box so the shipping is calculated on one box. Then when we actually pack it out in our warehouse in 2 box and do the shipping, the rates are almost twice as much due to the 2 boxes vs 1.
How can i set Miva to know when a box is full and to calculate based on two boxes or more?
For instance I sold 150 pieces of a product, but only about 80 fit in our largest box so it had to go in two boxes, 75 pieces x 2. Miva is thinking all 150 units can fit in one box so the shipping is calculated on one box. Then when we actually pack it out in our warehouse in 2 box and do the shipping, the rates are almost twice as much due to the 2 boxes vs 1.
How can i set Miva to know when a box is full and to calculate based on two boxes or more?
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