The Miva account system is flawed. We make accounts optional and as a result, many of our customers who have shopped as guests mistakenly believe they have an account so they enter their email or what they believe is their username and then follow the forgotten password routine. When they get no response they do the whole thing again and again until they are plenty pissed and send us angry emails.
When they enter a username that does not exist they should not be able to access the forgotten password screen. Instead, they should be told that the username does not exist. Something like:
"We have no record of an account with username “______”.
You may have created your account with a different username or, you may have made your previous purchases as a guest. Accounts are always optional at this web site and are only used to remember your contact information for reordering convenience.
I think this would result in fewer annoyed customers.
When they enter a username that does not exist they should not be able to access the forgotten password screen. Instead, they should be told that the username does not exist. Something like:
"We have no record of an account with username “______”.
You may have created your account with a different username or, you may have made your previous purchases as a guest. Accounts are always optional at this web site and are only used to remember your contact information for reordering convenience.
I think this would result in fewer annoyed customers.
Comment