Please Help, How to fix 500 Internal Server Error and 404 Errors

[ThePen]

Hey Miva Community,

I need some help on trying to figure out how to resolve the 500 internal Server Errors and 404 Errors I'm getting from the Googles webmaster tools; it's really affecting the ranking of our website. These issues showed up basically after switching from Miva 4 all the way up to Miva 9 a little over a year ago. The most important thing is getting the 52 server errors (500 internal server errors) fixed and then addressing the 404 Errors.

For the 500 server errors I'm getting the follwing Miva Error:

Miva Merchant has encountered a fatal error and is unable to continue. The following information may assist you in determining the cause of the error: Error Code: MER-DBE-OPN-00002 Description: Unable to open store 'Inertia' Other Information:

If no one knows about how to help with the 500 error I can also use some help on getting the 404 errors figured out. Below is an example of a link:

http://www.yukon-fitness.com/categor...er&Per_Page=10

How can I arrange the 301 redirect? Thanks for all of your help so far.

-ThinkPen

[Dan - Glendale Designs]

It's extremely difficult, and somewhat dangerous, to properly resolve issues like this via the forums without seeing the bigger picture. The fix on the sort menu causing the malformed url formats can be caused by the templates, short link implementation or both. The 500 server errors can be any number of things. We work on tasks like this all the time, if you are interested in hiring someone, please feel free to reach out to us.

[ILoveHostasaurus]

The 500 errors are likely being caused by some bad html code somewhere. That particular error will occur if your store is seeing a request that tells it the store code is Inertia, when in your case, the store code is yukon. This can happen if there's a bad hidden variable, such as:

<input type="hidden" name="Store_Code" value="Inertia" />

but it's not likely you accidentally did that. It can also happen if you're generating a store URL that contains &Store_Code=Inertia. Or, what's more common, perhaps a link got truncated and left open ended, such as perhaps this was meant:

<a href="/merchant.mvc?Page=PROD&Product_Code=Inertia">link</a>

but someone accidentally used Store_Code instead of Product_Code. Or, another common one:

<a href="/merchant.mvc?Page=PROD&Store_Code=
Inertia Runner
</a>

where someone forgot the rest of the link, and then further content came.

[Bruce - PhosphorMedia]

Pretty much what Dan suggested appears to be happening as almost every link on you site is broken. I'd seriously suggest getting assistance with this ASAP.

[ThePen]

Thanks for the response so far, but I don't have any money to throw at this problem.

I did notice by looking at the web master tools that the inertia store is linking to itself and causing the 500 internal error. The inertia store doesn't exist at all anymore on my miva account; would it be safe to say that if the store no longer exists (and its linking to itself). There must be a way to get rid of everything associated with that store code correct? This would resolve 90% of my issue, Please help, I'm extremely desperate.

Thanks.

[lesliekirk]

Are these 500 Errors "fresh"? As in are the "Detected" dates current or old? If they are current, you probably should open a support ticket to have someone look at your htaccess file(s). If these are old errors that haven't occurred again after the initial detection, delete them.

[ILoveHostasaurus]

Ah, so there used to be an additional storefront with that store code?

[ThePen]

I guess so, this is before I took over the site and upgraded it from Miva 4 at the beginning of last year or so; and yes there was an additional storefront, but again when I took it over it didn't exist or was deleted.

lesliekirk The dates are from January and the end of last year like November/December (on web master tools).

[ThePen]

Hey Everyone and thanks for all of your help - So Miva support has fixed the 500 internal server issue, which is great news!

However, this has created more 404 errors, which I'm willing to go through and fix, but I'm having trouble controlling certain links within the .htaccess file (in other words, some links I can control/re-direct in the .htaccess file); some of the 301 redirects work some do not, below is an example of the type of link that does not work (or I can't control in the .htaccess file to do a redirect):

http://www.yukon-fitness.com/CTGY.ht...er&Per_Page=40

If someone can point me in the right direction on controlling this type of link it would be amazing. On a side not I am limiting the amount of redirects by fixing links on the actual pages, so nothing is linking to a bad link (but not every link works the same).

Please help if you can, I really appreciate everyone's response so far.

Thank you.

[ThePen]

Hey Everyone,

I'm still having this issue; I really need some guidance. If anyone can help I would be so very grateful.

Thank you.

- ThePen

[zenedee]

The first thing you need to know about an "Internal Server Error" is that the error can only be resolved by fixes to the Web server software. It is not a client-side problem meaning that the problem is not with your browser, your computer, or your internet connection. There are a number of causes for a 500 Internal Server Error to display in a web browser.