How to trigger a second Miva Abandoned Basket Email

[ids]

I am having trouble getting the subsequent MAB email to fire. Is there any config to make sure this happens? Or, are there any settings that shouldn't be made?

Delete expired baskets is not running.

I've set up the scenario closely if not the same as in the docs.

The first email gets fired as expected (as long as there is activity on the front end). The keep alive setting is the same for both emails and the second "abandoned" time is longer than the first email email.

Looking for great ideas here.

Thanks,

Scott

[alphabet]

Here's a link, its under the 'Sending a Series of Emails' section:

https://docs.miva.com/how-to-guides/...-basket-emails

[dreamingdigital]

alphabet
do you have these actually working as expected and tested on any of your sites?

[alphabet]

No. It doesn't make sense for me as I get 70% of my orders within 1 Day to Sale and 90% within 2 Days to Sale.

[ids]

That doc page is the only reason I knew there was an option to send subsequent emails and I have the scenario configured very close to the docs as I mentioned. I am thinking no one has actually configured this to work in production. If you have, how? I am thinking some subtle setting I've missed or ignored or missing in the docs.

Scott

[Brennan]

I just did some more testing on this on my dev store I can get the first email and I can see the second abandoned cart email logic get run because the basket expiration date gets set in the future like it should, however I didn't get the second email either. Let me check with development and see if there is a bug somewhere or if the docs are incorrect.

[ids]

Thanks Brennan.

[Brennan]

I was able to track down my issue, hopefully it is what is causing yours not to send either. When I created a second abandoned basket email template I left the default "To:" variable. However it is incorrect.

The default is: &mvt:order:bill_email;

But the correct variable for an abandoned cart email is: &mvt:global:Basket:bill_email;

Also, my new template was blank by default so I had to copy and paste the original abandoned cart code into my new template. Once I did both of those things it started working correctly.

[ids]

I noticed the blank DETAIL tab content too. I didn't find that to be an issue for sending. But, it is an issue. Might be a chicken or egg problem. IOW, when you create a new email template, it doesn't know what the email template is for so it's blank.

I wouldn't have guessed the "To:" email variable. I'll give that try.

Adding this: The new email template seems to assume the order bill-to variable, I presume because it doesn't know what the email is for.

Scott

[ids]

Closing this out hopefully. The correct To: variable has solved the issue so far.

Scott

[KayfabeRockStar]

This is off topic, but I'm wondering if you can use the first name tokens in the abandoned cart email rather than just something generic like "hello customer." I can't see where the tokes are available. Thanks!

[ids]

Off the top of my head, I don't think that data is automatically available to the ABEmail. You'd need to do a customer lookup by email address, probably to the basket table if this potential customer didn't already create an account.

Scott

[Bruce - PhosphorMedia]

I think it would be since the email used is from the g.basket arrary, so g.basket:ship_fname, etc should be in there as well.

[William Davis]

This is off topic, but I'm wondering if you can use the first name tokens in the abandoned cart email rather than just something generic like "hello customer." I can't see where the tokes are available. Thanks!

If you find a solution can you please post it here?

[oliverands]

Here's what I'm using:

<mvt:if expr="NOT ISNULL g.basket:bill_fname">
Dear &mvt:global:basket:bill_fname;,
<mvt:else>
Dear Friend,
</mvt:if>