Mailchimp Abandon Cart Page

[K Series Parts]

Is there a way to set what page this is? Also, does anyone know if Miva passes the session_id to link the customer to their exact basket?

[Brennan]

We are not currently passing the cart session id to MailChimp, but that is fixed in the 9.8 update coming soon. So right now without the session id, if the customer opens the email on a different device that where they had the open cart, there will be an empty cart.

[K Series Parts]

will 9.8 allow custom variables? in my case vehicle and reward points?

[oliverands]

From the little bit of testing I did, I found the MailChimp abandoned cart email to be limiting. You're stuck using one of their templates, and I'm not completely happy with how MailChimp is generating recommended products. I found that in my case I was much better off using the Miva abandoned cart email because I had much greater control over content and appearance. You'll be able to include anything you want in the Miva-generated email. For what it's worth....

[K Series Parts]

I am testing it against another email service to compare how many emails they were sending versus MC. I am going to be testing the Miva version as well to see which one generates the highest number of potential emails.

For the Miva version, does it generate with an email and anything left in the basket? MC and our other service require customer to go farther in the checkout process.

[oliverands]

The Miva message is generated once the customer provides their contact info by either logging in or completing the screen with that information.