Our Order Confirmation Emails are going to spam. In trying to figure this one out I found out if I send any email to anyone with a Google email it goes to spam. I am talking about a simple email saying we received your return etc etc. goes to spam. I checked and our site is not blacklisted. We are a small business and have never sent any spam, never. Miva is our host. This is a recent development. At Christmas I got several phone calls saying they never got their order confirmations. I didn't know it at the time what the problem was but now I do. This is terrible. What can I do about this? Google will not accept any emails from our site.
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I'd strongly recommend no longer sending marketing emails directly; that is very likely the cause of the issue. I see outbound email traffic bursts for your domain which I'm guessing are email blasts. It only takes a few recipients clicking spam to cause your sending IP to be treated as a source of junk email by Google. Unfortunately Google has no method of contact to get such a block lifted. One option, as odd as it sounds, would be to move your email to Google themselves for email service, then once your domain's email is handled by them, you can set your store to send through an account there; they don't typically block email from their own customers. -
I am trying to understand this. Do you mean I can use my gmail to send order confirmations from our website? Thank you for your help.Comment
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I don't know what you mean by having our domian's email handled by them.Comment
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Try to test your email address first and see your score and repair recommendations.
https://www.mail-tester.com/Comment
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Google has an option to host email, similar to gmail but using your own domain. If you were to do that, you'd set up an account with them, create all your same email addresses, then have us point your email at them. At that point, you could adjust your store to send outbound emails using your Google account for your domain, and the messages it sends would be delivered via Google's email servers instead of the one here that's now been blocked by them. You could of course attempt the same thing with any other email provider, I was just thinking since Gmail is the problem, using Google may be the quicker solution.
Other than that, waiting for the reputation to improve from no more Gmail user complaints would be the slower solution. Unfortunately just not sending email blasts from the same server is about all you can do for that.Comment
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What a great idea! It sounds like the best solution. Do you know if they will let me send my marketing emails to my email list? I have about 9,000 customers. Thank you for all of your help. DonnaComment
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I have a feeling they don't let that kind of transactional traffic go through. There are some inexpensive options though. Sendgrid or Mailchimp for example. I'm going to guess a bunch of your addresses are no longer valid if you've been sending them through software on your computer, so while they have pricing for 9000 subscribers, chances are after a few email blasts, the automated removal of bad addresses would slim that number down. Sendgrid is cheaper, but Mailchimp has close integration with Miva Merchant which may be of interest; you can do things like send an email to people who went far enough in checkout to put their email address in but didn't finish. Sometimes sending a coupon a few days later can bring them back to complete the sale, etc.Comment
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Mail Chimp uses their own servers? or do they use our Miva/Hostasaurus servers?
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Both entities are service providers with their own delivery infrastructure, so they automate all the bounce handling, unsubscribes, etc.
https://mailchimp.com/pricing/growing-business/
https://sendgrid.com/pricing/Comment
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Hi AHerb,
Thank you for the tester suggestion. I tried it and my email did not pass.
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You should also look into Mandrill for your transactional emails – especially if you're considering marketing with MailChimp. It's super easy to set up and they have really good deliverability.Comment
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You may expand the "do not pass" on the bottom of the same page and see the entire report "why".Originally posted by Donna View PostComment
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