Need help creating a coupon for specific products

[wajake41]

Hello forum:
Hope someone can direct me to documentation on creating a coupon for specific products. I've added the products to a price group and created a coupon.
Where does the coupon input/redeem fields need to be placed? I looked at the PROD page but don't see a radio button to add it there.

I've been able to do a coupon for the basket total by adding the coupon entry field/button on BASK. Can the coupon/redeem button for specific products be added to a page other than PROD.
I'd actually like to have it on OCST.
Thanks, Larry

[wajake41]

I tried using a price group with specific sale pricing. Cannot find a way to enter the specific sales pricing. on the product.
Very confusing. Is there any detailed documentation on how to use this feature. I watched the video on basket discounting but haven't found any other documentation yet

[Brennan]

Here are some videos:

https://docs.miva.com/videos/specific-sale-price


https://docs.miva.com/videos-product-discount


For the coupon input boxes themselves they typically go on BASK and or OSEL during checkout but the coupon input box can be put anywhere. Here is some sample code:

<form method="post" action="&mvte:global:sessionurl;Screen=&mvte:global:Screen;">
    <input type="hidden" name="Action" value="ACPN" />
    <input type="hidden" name="Store_Code" value="&mvte:global:Store_Code;" />
    Coupon: <input type="text" name="Coupon_Code"> <mvt:item name="buttons" param="ApplyCoupon" />
</form>

Also see this thread:
https://www.miva.com/forums/forum/on...ule-Questions=

[wajake41]

Hi Brennan:
The coupon code works on OCST for a basket discount but does not work for a
product discount even though I have the product in the basket that's in the
coupon's price group.
Getting error "Your basket is not eligible for the specified coupon."
Seems to be some issue between the coupon and it's relationship to the price
group.

Cheers, Larry

[wajake41]

Miva support has been unable to resolve this issue for me. Can anyone here help?

[rajnishsi]

Larry, maybe I'm missing something here as you said Miva support was not able to help you with this. Still, I tried adding this in my developer store, and it seems to be working fine for me. Might be worth explaining in a little more details about your set-up ?

[wajake41]

Hello rajnishsi:
Thanks for your response. My situation is:
My CSSUI dev store is completely up to date on releases.
I have created a price group containing the products I want to give a coupon PRODUCT DISCOUNT to. The price group is defined with a product discount of 10% with the eligibility of coupon only.
I have created a coupon for that price group with available to all shoppers with no restrictions about valid dates or max use. My defined price group

(I only have one)

shows when the price group tab is clicked.
I have modified my OCST basket template by checking "allow coupons to be applied". Doing this created a coupon entry field on OCST in the basket display and an apply button.

Testing:
When I add a product in the coupon's price group to my basket and visit the OCST page, the coupon entry field and coupon button are displayed. After completing my bill/ship to fields, if I click the apply coupon field I am transferred to the OSEL page without a discount for the product.
It appears that the discount is not working in this case as no discount is shown on OSEL
Now if I modify my price group to a basket discount of 10% and enter checkout again with the same product in my basket and apply the same coupon code again this time, when the OSEL page is displayed the 10% basket discount shows in the basket area.

Testing result:
Seems to work for a basket discount but not for a product discount.

Support could not explain to me the mistake I was making when I tried to define the product discount..
Can you tell me what I am missing?
Also can I visit you dev site to see how it works in your checkout?

Thanks,
Larry

[Rick Wilson]

Larry,

Perhaps this got lost in the back and forth but our QA department looked into this and your issue is the old LATU Store Helper module.

This is from support:

"This store has a module called latu’s store helper which seems to be slightly broken, when attempting to disable the module i received an error.

After uninstalling the module from the store and applying the default framework the discounts appeared correctly in the basket after applying the coupon. Without deleting the module and just applying the default framework the issue persisted.

Also removing the module from the store but leaving the framework as it is set did not resolve the issue, but that part I think is due to some settings in the basket content sections of the checkout pages, with the latu module uninstalled the discounts were finally displayed correctly on the INVC page once checkout was complete."

[Rick Wilson]

For the record using any LATU module at this point is risky since Lance has been effectively MIA for years and his modules aren't updated.

[wajake41]

Hi Rick:
Thanks for your interest in this issue. After receiving support's reply about Latu. I uninstalled it, Bongo, and volume pricing from both our dev and live sites.
The testing I reported above was done after doing that and the results were the same on both sites: product discount is not applied, basket discount is applied.
So I'm still looking for a solution for this.
As I said above, if I have a price group with a basket discount coupon, the discount works, If I change the price group to a product discount then no discount is applied. No other change to either the coupon or price group was made other than changing from a basket discount to a product discount.
Must be something I'm doing wrong but it beats me what it is ;(

Larry

[Rick Wilson]

Did you also reapply the framework? We made a copy of your dev store and once reapplying the framework (after taking the module out) it worked. If you need more details reply to your support ticket.

[wajake41]

Hi Rick:
I've asked support to do as you suggest (reapply the framework)..
Thanks,
Larry

[wajake41]

Hello Rick:
I asked support to reapply the CSSUI framework and from the change in the look of our dev site and from their response it appears that this has been done.
Result: basket discount works and a discount is applied on page OCST. Product discount does not work. Attempting to apply a product discount returns the error " Your basket is not eligible for the specified coupon" Nothing was changed on the price group except a basket discount was changed to a product discount. Nothing else was changed.
I don't know what to do from here? I guess open a ticket?

Larry.

[wajake41]

I'm continuing to make progress on this.
After applying the changes to checkout needed for coupons to our dev site, it now allows the product discount to be applied on the OCST page and the discounted price is carried through to INVC.
Now I need to attempt to apply these changes to our live site without doing the "reapply the framework" as we wish to avoid rebuilding our entire production site.
I'm hoping I can do that by copying our dev site checkout basket templates to the production checkout pages.

Hope that can be accomplished and that it will work!
Cheers, Larry

[wajake41]

Since support has told me I'm on my own in configuring my live site with the changes that are on my dev site I have attempted that with mixed success. I can now get a product discount applied to the line item on page OCST. The discounted price shows below the striked out regular price but the basket total does not show the discounted price. It shows the non discounted price.
I have modified pages OSEL and OPAY and on both pages the discounted price shows correctly on the basket line item, but the basket total does not show the discounted price, On both OSEL and OPAY the basket total shows the non discounted price. So for some rason on all three of these pages the basket price is not being shown correctly.
Also on a coupon checkout, if I return to OCST from OPAY, the discounted price on the line item has disappeared, only the full price is displayed. If I continue from OCST thru OSEL & OPAY, the discounted price is correctly shown.
This site is up to date on Miva releases so server side processing should be working correctly. I've replaced the OCST basket template code with the template code from my correctly working dev site. Don't know where else to look for the solution to this issue.
Larry