Anyone know what could have happened recently with my order confirmation emails?

[teedle]

After the latest update (I think), our Amazon orders created by 'Marketplaces: Amazon' don't trigger the emails it usually sends to us. Neither the old 'Email Merchant Notification' module nor a template based send the email. We can send the email manually in order processing, but it wont happen automatically anymore.
Any ideas?

Amazon is added in our template based email triggers for order created. There is also an 'other' I'm going to try (can't find anything in the docs saying what this is), but otherwise I have no idea.
Thank you

[Jim McCormick]

Those emails should get triggered when the order imports from Amazon. If that's not happening and you have 'By Amazon Marketplaces' selected in the 'Send When Order Created' setting (Order Fulfillment -> Order Confirmation: Customer/Merchant) setting, send an email to [email protected] and we can take a look. Feel free to private message me the ticket number and I can help out.

[lesliekirk]

Those emails should get triggered when the order imports from Amazon. If that's not happening and you have 'By Amazon Marketplaces' selected in the 'Send When Order Created' setting (Order Fulfillment -> Order Confirmation: Customer/Merchant) setting, send an email to [email protected] and we can take a look. Feel free to private message me the ticket number and I can help out.

Jim - this may not be related to the ticket I opened for the site having issues with the Shipment Shipped email not going out when the Order info is updated via a third party update. I'm just tagging into the post because it sounds so similar.

[delcorsets]

Leslie,

Sounds similar to the issue we have as well where Miva "Order Shipped" emails are no longer sent after switching from ShipWorks to ShipStation. We ended up resorting to ShipStation's emails since we were unable to get Miva emails to trigger. I'm curious to see if your Amazon order issue is related..

Psydde