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Merchant emails bouncing back as undeliverable

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    Merchant emails bouncing back as undeliverable

    We are using Miva for a checkout cart only, not as our mail store. When an order is placed we have always received an email notification. Today instead of the email notifications we are getting undeliverable emails like this for each order:
    This is the mail system at host web028.mivamerchant.net.

    I'm sorry to have to inform you that your message could not be delivered to
    one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can delete your own
    text from the attached returned message.

    The mail system

    <[email protected]>: host dataq.com[64.64.7.122] said: 550-"JunkMail
    rejected
    - web028.mivamerchant.net [199.48.232.75]:32934 is in an 550 RBL:
    https://www.spamhaus.org/query/ip/199.48.232.75" (in reply to RCPT TO
    command)

    #2
    That's something which would need to be brought to the attention of our technical assistance center.
    David Hubbard
    CIO
    Miva
    [email protected]
    http://www.miva.com

    Comment


      #3
      How do I contact the technical assistance center?

      Comment


        #4
        Originally posted by tleah1 View Post
        How do I contact the technical assistance center?
        Send an email to [email protected]
        Leslie Kirk
        Miva Certified Developer
        Miva Merchant Specialist since 1997
        Previously of Webs Your Way
        (aka Leslie Nord leslienord)

        Email me: [email protected]
        www.lesliekirk.com

        Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

        Comment


          #5
          Email to [email protected], telephone to 800-608-6482, or support ticket via https://www.miva.com/support Email or web-based ticket would be best since they'll need to see the error.
          David Hubbard
          CIO
          Miva
          [email protected]
          http://www.miva.com

          Comment

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