I was wondering if there is a way to have the Same as Bill To / Ship To check box state remembered when going through check out.
For starters we are on the Suivant ReadyTheme and the Bill To Address is the Default Address.
A little background:
Our fraud protection settings on the PayPal Payments Advanced and/or Payflow Gateway requires the Bill To Address to match the credit card being used.
So, to help combat confusion for the customer we added the Bill To Address Information with an Edit Link (back to OCST) next to the Payment fields on OPAY.
This has been helping a lot. Huge decrease in Authorization Failures.
However, there is still a certain situation that has caused some issues for some of our customers.
Sure they might notice and go back to fix it, but I'm trying to create as little friction in the check out process as possible. Friction creates frustration and in some cases lost sales.
If anyone happens to know a fix for this or can at least point me in the right direction, that would be great.
Again,
I'm trying to have the check box state remembered for the Ship To fields on OCST.
We are on the Suivant ReadyTheme and the Bill To Address is the Default Address.
Thanks
For starters we are on the Suivant ReadyTheme and the Bill To Address is the Default Address.
A little background:
Our fraud protection settings on the PayPal Payments Advanced and/or Payflow Gateway requires the Bill To Address to match the credit card being used.
So, to help combat confusion for the customer we added the Bill To Address Information with an Edit Link (back to OCST) next to the Payment fields on OPAY.
This has been helping a lot. Huge decrease in Authorization Failures.
However, there is still a certain situation that has caused some issues for some of our customers.
- Customer unchecks check box and enters a different Ship To Address on OCST
- Selects shipping/payment on OSEL
- On OPAY they notice they need to change their Bill To address to match their credit card.
- Click link to edit address
- Now when they are brought back to OCST and the Ship To check box is checked again.
Sure they might notice and go back to fix it, but I'm trying to create as little friction in the check out process as possible. Friction creates frustration and in some cases lost sales.
If anyone happens to know a fix for this or can at least point me in the right direction, that would be great.
Again,
I'm trying to have the check box state remembered for the Ship To fields on OCST.
We are on the Suivant ReadyTheme and the Bill To Address is the Default Address.
Thanks
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