Announcement

Collapse
No announcement yet.

Doubled Shipping?

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • wfcomp
    replied
    Originally posted by Mark Hood View Post

    I just played around with you cart. It's repeatable and happens when you have a different bill to / ship to. Not sure what the fix is.
    Wow - thanks, Mark! We have not been able to reproduce it ourselves but maybe now I can get Miva to fix it since you may have found where the bug lies. THANK YOU.

    Leave a comment:


  • Mark Hood
    replied
    Originally posted by wfcomp View Post
    I am looking to find out if anyone else is experiencing double shipping charges on orders. I wrote to support a couple of weeks ago and was told this is a rare event but I've had 13 orders in the past 2 weeks where the customer was charged twice for their shipping. We use Price Table Based Shipping in our store.

    I am trying to get to the bottom of this as my larger concern is how many customers might have not completed their purchase when they saw duplicate shipping charges during checkout. Anyone else experiencing this?
    I just played around with your cart. It's repeatable and happens when you have a different bill to / ship to. Not sure what the fix is.
    Last edited by Mark Hood; 07-12-19, 08:52 AM.

    Leave a comment:


  • wfcomp
    started a topic Doubled Shipping?

    Doubled Shipping?

    I am looking to find out if anyone else is experiencing double shipping charges on orders. I wrote to support a couple of weeks ago and was told this is a rare event but I've had 13 orders in the past 2 weeks where the customer was charged twice for their shipping. We use Price Table Based Shipping in our store.

    I am trying to get to the bottom of this as my larger concern is how many customers might have not completed their purchase when they saw duplicate shipping charges during checkout. Anyone else experiencing this?
Working...
X

This website uses cookies to identify visitors, track visitors to our website, store login session information and to remember your user preferences. By continuing to use this site you agree to our use of cookies. Learn More.

This website uses cookies. By continuing to use this site you agree to our use of cookies. Learn More.

Accept