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    Logged out after a few seconds

    Hi everyone,

    I have some customer service reps having issues with the Miva 9 admin with a store that I manage. They get logged out after a few seconds of seeing the home screen. I tried to get them to clear their cache, delete cookies, all that. But no luck. I can see that there are no administrative sessions hanging around and none of their accounts are locked or anything like that. I know this a pretty vague enquiry and I'll probably contact support but has anyone ever experienced anything like this? I, personally have not and I don't have any issues logging in or staying in. The only difference is that they are using non admin accounts. Although I've tried with a non admin account and had no issues.

    Thanks,
    Tony Pavao
    Studio6t6
    Vancouver BC Canada
    [email protected]

    #2
    Tony,

    Could you message me the domain name of the store? Do we host it?
    Jim McCormick
    Miva Merchant Support
    866-284-9812

    https://www.miva.com

    Comment


      #3
      Tony,

      The only thing similar, probably not the same, the htaccess got hosed or the https is lost somehow.

      Scott
      What help do you need today!
      Interactive Design Solutions http://www.southbound.com
      MivaMerchant Business Partner | Certified MivaMerchant Web Developer
      My T-shirt Collection is mostly MivaCon T-shirts!!
      Competitive Rates, Popular Modules, and Integrations:
      Product Copy | AutoBaskets | Waitlist Integration| Wholesale Integration

      Comment


        #4
        I think I'm seeing this as well in a store I'm trying to fix. While it does have a short expiration (15 min) I seem to have to have logged back in after only 5 or 10 minutes from interacting with the admin.
        Bruce Golub
        Phosphor Media - "Your Success is our Business"

        Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
        phosphormedia.com

        Comment


          #5
          Originally posted by ids View Post
          Tony,

          The only thing similar, probably not the same, the htaccess got hosed or the https is lost somehow.

          Scott
          If it were something with .htaccess it would not be something only specific users are able to see.
          Jim McCormick
          Miva Merchant Support
          866-284-9812

          https://www.miva.com

          Comment


            #6
            Originally posted by Jim McCormick View Post
            Tony,

            Could you message me the domain name of the store? Do we host it?
            What Jim said. I had that issue too and support fixed it right up. The only caveat, they need to be hosted with Miva.
            Leslie Kirk
            Miva Certified Developer
            Miva Merchant Specialist since 1997
            Previously of Webs Your Way
            (aka Leslie Nord leslienord)

            Email me: [email protected]
            www.lesliekirk.com

            Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

            Comment


              #7
              Originally posted by Bruce - PhosphorMedia View Post
              I think I'm seeing this as well in a store I'm trying to fix. While it does have a short expiration (15 min) I seem to have to have logged back in after only 5 or 10 minutes from interacting with the admin.
              Bruce,

              Can you open a ticket so we can look? It's usually something with the Verify IP Address setting and potentially the machine the user is connecting on. We've also seen CDNs cause this if not configured correctly
              Jim McCormick
              Miva Merchant Support
              866-284-9812

              https://www.miva.com

              Comment


                #8
                Thanks for all the input everyone. It's not hosted with Miva. I've got a ticket in with the host as well.
                Tony Pavao
                Studio6t6
                Vancouver BC Canada
                [email protected]

                Comment

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