Installing/Update CyberSource Keys

[lesliekirk]

What is needed from the site owner to be able to update the CyberSource security keys?

Seriously, isn't this something a host should be able to do? The instructions look like something any webhost should be able to do

http://www.cybersource.com/support_c...ent/keyupdate/

I think it's time to make the "strong" suggestion to switch hosts....

[d_host]

Re: Installing/Update CyberSource Keys

There is a button on the CyberSource payment module screen to "generate keys"... Click it. Done. No need to even involve the host.

Worst we've seen is when the client clicked the button multiple times and the keys got out of sync with what Cybersource had on their end. In that case the fix was also simple - call Cybersource and while with them on the phone, have them clear the keys on their end, then have the Miva client click the Generate button just ONCE, so that the store and Cybersource have matching keys.

[lesliekirk]

Re: Installing/Update CyberSource Keys

Then something isn't right. Clicking the button generates an message:

Something about your encryption credentials is either invalid or missing: cannot locate signer id, merchant may not have access to the cybersource system

Also why would CyberSource send the keys to the client along with instructions on how to replace them?

[d_host]

Re: Installing/Update CyberSource Keys

In that case, have the host verify the configuration on the site.

As for that last question - you can always install those keys using a number of diggerent methods - including manually by using the keys they emailed the client, or automatically by using the button on the module config page. Try replacing them manually in the mivadata directory and see if that works.

[lesliekirk]

Re: Installing/Update CyberSource Keys

Will give the manual replacement method a shot, didn't know those files resided in the mivadata directory, that's a big help.

I'm not seeing where to update them via the module - as in no place to upload the files sent to the site owner.

Thanks!
Leslie

[d_host]

Re: Installing/Update CyberSource Keys

I'm not seeing where to update them via the module - as in no place to upload the files sent to the site owner.

Use FTP.

[Rick - Wolfpaw Hosting]

Re: Installing/Update CyberSource Keys

Leslie,

Here is a link to information on how to generate the new Keys. It is pretty simple to do using the eCert program.

http://www.cybersource.com/support_c...ent/keyupdate/

Rick

[lesliekirk]

Re: Installing/Update CyberSource Keys

Thanks Rick. I had the keys, just not the location where to put them. I did FTP them and was able to click the update button in the module without any warnings.

My thinking is that a Miva Merchant savvy host should have been able to assist with this. Thank goodness for the ones that helped out here!

Thanks Remik & Rick!

Leslie

[lesliekirk]

Re: Installing/Update CyberSource Keys

Good news - it's all working just fine now - again many thanks!

Not so good news - the host is a Miva Merchant Hosting Partner...

[KiloMin]

Re: Installing/Update CyberSource Keys

The specific steps to re-generate transaction security keys in the CyberSource test environment depend upon the specific Connection Method used by your payment application. Refer to the following document for instructions for each connection method.