My site is low volume, so I don't know when this problem began. I utilize a shipper so I only authorize transactions initially and post-auth them when they ship. When trying to post a recent AmEx order that I shipped I received a bogus error message:
The credit card number you have entered does not appear to be a valid number.
Please check the card number carefully. (error code 3050)
The customer service provided by IGS has not solved this issue, or even diagnosed a problem. They blame Miva Merchant. I tried calling their 24/7 customer service and it is closed. Interesting.
If you use IGS I recommend you take a close look at how your transactions are being processed.
I don't understand how a customer credit card can be authorized but later be classified as having an invalid account number. Bottom line I relied upon their approval but am unable to post-auth, so the transaction will not settle and I will not be paid.
Is anyone else having an issue like this? Or is this just me!?
The credit card number you have entered does not appear to be a valid number.
Please check the card number carefully. (error code 3050)
The customer service provided by IGS has not solved this issue, or even diagnosed a problem. They blame Miva Merchant. I tried calling their 24/7 customer service and it is closed. Interesting.
If you use IGS I recommend you take a close look at how your transactions are being processed.
I don't understand how a customer credit card can be authorized but later be classified as having an invalid account number. Bottom line I relied upon their approval but am unable to post-auth, so the transaction will not settle and I will not be paid.
Is anyone else having an issue like this? Or is this just me!?
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